Customer Support Representative à United States

Egypt - Cairo

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 5 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

Position Summary

The ISR Team Lead is responsible for leading a team within the Emerald team and reporting directly to the ISR Sales Manager. They help to expand the span of control by being able to coach, lead, mentor, and drive revenue. They have a customer focus and a people first mentality. Team Lead’s in most cases will not carry a quota and they will be focused solely on their team revenue targets.

Key Responsibilities

• Learn and become an expert on the Property Finder solution portfolio.
• Create and execute a sales strategy to grow and double your business
• Maintain a retention rate of > 90% of existing clients
• Assist in the hiring, help develop and coach your team to adopt a consultative mindset and approach in managing customers.
• Coach team to record opportunities and activities within Property Finder's SalesForce CRM on a weekly basis
• Forecast Weekly, Monthly and Quarterly revenue expectations with predictability.
• Collaborate with various internal departments to ensure all clients' requests are fulfilled in a timely manner.
• Serve as the escalation point of contact for all customer account management matters and help resolve in a timely manner
• Help your team to negotiate contracts and close agreements to maximize mutual interest.
• Meet with customers to assess their feedback, utilization and concerns and use customer meetings as an opportunity to coach your sales team
• Maintain long term relationships with customers to ensure customer satisfaction and grasp the opportunities for cross-selling and upselling.

Desired Qualifications

• Bachelor's degree in business, marketing or science major
• 3- 5 years of experience in B2B SaaS/Subscription /sales and account management
• Min 2 years B2B sales management experience managing a team of at least 5 people towards exceeding targets.
• Solid track record of predictable forecasting on a Weekly, Monthly and Quarterly basis
• Experienced Sales coach who is focused on team development and team success
• Strong Analytical skills and a data driven approach in managing the business
• Strong service mindset that requires patience while dealing with different types of customers and employees
• Problem-solving skills to help resolve customer and employee complaints.
• A good understanding of the real estate industry is desirable
• Adept in talking to key internal and external decision makers.
• Assertive, influential and highly motivated with an ability to work in a target driven company.
• Highly computer literate – adept at MS Office and G-Suite with solid experience in using CRM tools (SalesForce experience is a plus).
• Proven track record in creating and owning a sales strategy for growing a territory or region
• Data driven and have rich experience in measuring the right KPIs, activities and analyzing data to get key insights to help you better manage the team

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self .

Property Finder Guiding Principles

• Think Future First
• Data Beats Opinions, Speed Beats Perfection
• Our People, Our Power
• The Biggest Risk is Taking no Risk at All

Interested in building your career at Property Finder? Get future opportunities sent straight to your email.

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