Customer Service Agent

Talent BluePrint; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading adventure organization in Dubai is seeking a Customer Service Agent to enhance guest experiences at their attraction sites. This role involves greeting guests, assisting with bookings, and ensuring smooth operations while delivering top-tier customer service. Ideal candidates will possess strong communication skills, the ability to multitask, and a guest-focused mindset. A high school diploma and experience in customer service or hospitality are preferred. Join us to contribute to memorable adventures in the UAE.

Qualifications

• Prior experience in customer service, hospitality, tourism, or recreation is preferred.
• Ability to multitask and remain calm in busy or high-pressure situations.
• Fluent in English; additional languages are an asset.

Responsibilities

• Greet guests warmly at entry points and check-in counters.
• Assist with booking and check-in processes.
• Deliver clear and friendly safety instructions.
• Manage guest flow to ensure a timely experience.
• Handle guest complaints diplomatically.

Skills

Strong communication skills

Interpersonal skills

Multitasking

Guest-focused mindset

Experience in customer service

Comfortable with digital platforms

Education

High school diploma or equivalent

Additional education in hospitality or tourism

Job description

Job Title

Customer Service Agent

Location

Dubai, UAE

About the Company

A leading adventure and leisure organization offering high-quality, adrenaline-focused attractions and family-friendly experiences. The company is known for delivering memorable activities supported by strong safety standards, certified staff, and exceptional guest service. Operations include adventure rides, outdoor recreational areas, and activity zones designed for guests of all ages.

Role Overview

The Customer Service Agent will serve as the primary point of contact for guests visiting the attraction sites. You will support guests throughout their entire experience — from check-in to post-activity assistance — while ensuring safety, smooth operations, and top-tier customer service. This role requires strong communication skills, attention to detail, and the ability to work in a dynamic, fast-paced environment.

Key Responsibilities

• Greet guests warmly at entry points, check-in counters, and activity registration desks.
• Assist with the booking and check-in process, including verifying guest eligibility requirements.
• Deliver clear and friendly safety instructions before activities begin.
• Manage guest flow to ensure an organized and timely experience.
• Address inquiries regarding bookings, policies, schedules, and activity requirements.
• Support guests with equipment, safety gear, and preparation steps when needed.
• Record guest information accurately and assist in managing digital systems for bookings and media packages.
• Work closely with operations teams to coordinate timing, resolve issues, and maintain smooth activity flow.
• Handle guest complaints diplomatically, offering solutions or escalation when required.
• Promote additional services, add-ons, or merchandise.
• Participate in safety protocols, reporting procedures, and emergency responses.
• Assist in delivering post-activity media (photos, videos) and follow-up support.

Skills & Qualifications

• High school diploma or equivalent; additional education is an advantage.
• Prior experience in customer service, hospitality, tourism, or recreation is preferred.
• Strong communication and interpersonal skills with a guest-focused mindset.
• Ability to multitask and remain calm in busy or high-pressure situations.
• Comfortable working with booking systems and digital platforms.
• Physically able to stand for long periods and support light activity-related tasks.
• Fluent in English; additional languages are an asset.