Customer Service Agent | DC Aviation Al Futtaim | Dubai UAE

Robinson & Co (Singapore) Pte Ltd; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading aviation service company in the United Arab Emirates is seeking a Customer Service Agent to provide VIP hospitality for guests and coordinate aircraft activities. Responsibilities include facilitating smooth transitions from landside to airside, managing scheduling changes, and ensuring high presentation standards in all areas. Candidates should have at least one year's experience in a similar role and a High School Certificate. This is a full-time contract position, with permanent residency in Dubai required.

Qualifications

• At least one year of relevant experience in FBO or customer service.
• Previous experience in an aviation operational role.

Responsibilities

• Facilitate arrival and departure of aircraft, passengers and crew.
• Coordinate aircraft permissions such as landing/take off permits.
• Maintain cleanliness and presentation of all FBO areas.
• Process handling files and entries into FBO One accurately.

Skills

Attention to detail

Ability to handle multiple tasks

Interpersonal skills

Communication abilities

Coordination

Education

High School Certificate

Job description

DC Aviation Al Futtaim (DCAF) has come a long way since its establishment in 2013 as the only integrated Hangar and VIP lounge facility in DWC. We offer services in Charter, FBO, Maintenance and Aircraft Management and strive to deliver excellence in all aspects of our business with our primary focus being to exceed customer expectations. Having obtained our AOC in 2015 our mission is to be the number one Business Aviation Company not only in UAE but also across the region. Being a Joint Venture of two strong conglomerates and also the first mover based in the newly developed Al‑Maktoum International Airport, which is set to become the biggest airport in the region, puts us in the enviable position of setting the standard and leading the way for others to follow.

About the Role

Ensure that all passengers and guests receive VIP hospitality whilst visiting the facility. Actively promote the comfort and well‑being of all guests. Co‑ordinate all aircraft and crew requirements and monitor ramp activities in order to ensure excellent and efficient service delivery.

Primary Duties

• Responsible for facilitating the arrival and departure of aircraft, passengers and crew
• Co‑ordinate and obtain all necessary aircraft permissions such as landing/take off Permits and slot requests
• Manage schedule changes in a timely manner and deliver all services as received via handling requests
• Facilitate smooth client transition from landside to airside via the DCAF FBO facility
• Compile, complete, and distribute the Daily Shift Report, ensuring that significant issues and incidents are promptly communicated to relevant stakeholders
• Maintain cleanliness and presentation of all FBO areas, maintaining the highest standards
• Prepare weekly and monthly aircraft movement reports
• Review and acknowledge all operational notices and regulatory changes
• Identify and report any and all safety hazards to maintain a safe working environment.
• Follow operational procedures and provide constructive feedback in support of continuous improvement
• Undertake additional tasks and special projects as assigned by the Management Team
• Render personal service to all crew/passengers/guests in the FBO and create a harmonious atmosphere.
• Work closely with all other departments to ensure an efficient and professional service is delivered.
• Escort Clients and crew to/from their aircraft; coordinating all transportation requirements
• Process handling files and entries into FBO One accurately
• Support processing of FBO One invoices
• Handling payments via credit card and cash prior to flight departures
• Co‑ordinate all third party services, including but not limited to fuel, catering, GSE, customs, immigration, police, ground transportation and hotel accommodation

Minimum Qualifications

• High School Certificate
• At least one year of relevant experience working in an FBO as a customer service agent or in a similar position
• Previous experience in an aviation operational role

Job‑Specific Skills

• Detail oriented methodical approach to solving/performing tasks
• Ability to handle multiple tasks and work under pressure
• Pride in performing to the best of own ability
• Advanced interpersonal skills
• Strong communication and coordination abilities

All positions are full time contract, with permanent residency in Dubai. Applicants must be a permanent resident of Dubai or be willing to relocate. Please ensure you specify the role you are qualified for – only those with the required qualifications will be contacted.