Dubai Reservations Specialist - Travel & Customer Care

The Tour Designers; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier tourism company in the UAE is seeking a Reservations Specialist for their Dubai office. This full-time on-site role focuses on managing booking requests, resolving customer inquiries, and coordinating with travel service providers to ensure smooth reservation processes. The ideal candidate will possess strong customer service skills, proficiency in reservation systems, and a keen understanding of the local tourism landscape. This position offers an opportunity to contribute to creating memorable travel experiences for clients.

Qualifications

• Proficiency in reservation management systems and travel booking platforms is crucial.
• Strong customer service skills are needed for handling inquiries and issues.
• Organizational skills to manage multiple bookings accurately.

Responsibilities

• Manage booking requests and handle customer inquiries.
• Liaise with travel service providers for seamless reservations.
• Maintain accurate records and resolve booking issues promptly.

Skills

Reservation management systems proficiency

Strong customer service skills

Organizational skills

Communication skills

Problem-solving abilities

Ability to work in a team

Proficiency in English

Tools

CRM tools

Microsoft Office Suite

Job description

A premier tourism company in the UAE is seeking a Reservations Specialist for their Dubai office. This full-time on-site role focuses on managing booking requests, resolving customer inquiries, and coordinating with travel service providers to ensure smooth reservation processes. The ideal candidate will possess strong customer service skills, proficiency in reservation systems, and a keen understanding of the local tourism landscape. This position offers an opportunity to contribute to creating memorable travel experiences for clients.