Customer Support Representative jobs in United States

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

We are looking for a hungry, focused, and resilient hunter salesperson with strong collaboration and execution skills to help drive net new business across the Gulf region (GCC, excluding KSA).

As a net-new business executive, you will be responsible for a focused list of traditionally mid-market target accounts, characterized by higher-volume, smaller deal sizes. You’ll be entrepreneurial, proactive in building pipeline, and driven to create and close new opportunities. Using a consultative, value-based selling approach, you will lead with IFS’s award-winning products while leveraging the broader IFS portfolio to create value for customers in this region.

You will play a key role in a high-growth market unit undergoing transformative change. As a company, IFS is challenging the norm and pushing the boundaries in the global enterprise software space.

Our go-to-market strategy focuses on key industry verticals within specific geographies, supported by a matrixed sales organization. This role will be aligned with this strategy, focusing specifically on a key industryacross the Gulf mid-market segment.

Responsibilities

• Execute high-volume sales activities to drive results in a mid-market context.

• Own and execute a Go-To-Market strategy tailored to assigned industries and geographies within the Gulf region (excluding Saudi Arabia).

• Develop and maintain a clear Territory Plan for your vertical and region.

• Prepare detailed Account Plans for each target customer, including deal strategies, mutual evaluation plans, and stakeholder power maps.

• Manage the full sales cycle: demand generation, understanding customer needs, RFI/RFP processes, business case development, and deal closure.

• Collaborate with partners to improve market penetration, accelerate deal velocity, and ensure strong delivery outcomes.

• Own and deliver against annual sales targets with quarterly accountability.

• Maintain a consistent pipeline coverage of 4x through ongoing demand generation and prospecting.

• Build strong internal relationships within a matrixed organization to leverage cross-functional support.

• Ensure full CRM hygiene and disciplined cadence, reporting, and forecasting practices.

• Proven track record in enterprise or mid-market software sales across the Gulf region, preferably in industries aligned with IFS’s core focus areas.

• Experience in mid-market sales cycles, including high-volume, lower average deal sizes, and shorter sales cycles.

• An entrepreneurial mindset, resilience, and innate curiosity.

• Familiarity with CRM systems and strong commitment to data quality and accurate forecasting.

• A consistent history of achieving or exceeding quota.

• Fluent communication skills in English and Arabic.

• Ability to navigate a matrixed organization and build productive cross-functional relationships.

• Prior experience in Asset Management and/or Service Management domains is highly desirable.

• The role offers significant opportunity for impact and growth in a dynamic, fast-paced environment.