Customer Support Representative jobs in United States

Our Client is the largest and the first licensed on/off-ramp platform for stablecoins in Africa. They are dedicated to offering innovative solutions in the African stablecoins space. Our client is committed to making stablecoins accessible and understandable for everyone, providing their customers with secure and user-friendly platforms for their financial transactions.

Role Overview:
Our client is seeking a Senior Sales Manager who is a strong, self-driven, and results-oriented professional with a proven track record in sales, particularly within the cryptocurrency or blockchain industry. The ideal candidate is a go-getter, passionate about crypto, and hungry to drive growth by acquiring and managing key clients and partnerships.

Job type: Full-time/Permanent

Workplace: Remote

Requirements

• Proven experience (10+ years) in sales, with a successful track record in the cryptocurrency or blockchain industry.
• Strong understanding of cryptocurrencies, blockchain technology, and the overall market landscape.
• Exceptional negotiation, persuasion, and closing skills.
• Highly motivated, self-starter with a hunger to succeed and achieve ambitious sales goals.
• Outstanding communication and interpersonal skills with the ability to build and maintain strong relationships.
• Ability to work independently while collaborating with a dynamic team.
• Bachelor’s degree in Business, Marketing, or a related field is preferred but not required.

Key Responsibilities:

Sales Strategy & Execution:

• Identify, engage, and convert potential clients and institutional partners to drive revenue growth.
• Develop and implement effective sales strategies to meet and exceed targets.

Market Development:

• Explore new opportunities to expand our clients footprint within the crypto and blockchain ecosystem.
• Build relationships with high-value clients and partners to create long-term business opportunities.

Client Relationship Management:

• Act as a primary point of contact for key accounts, ensuring their needs are met and providing exceptional customer service.
• Drive client retention and satisfaction through consistent communication and problem-solving.

Industry Expertise:

• Leverage your experience in the crypto industry to provide insights and advice to prospective clients.
• Stay informed about market trends, competitor activities, and emerging opportunities within the blockchain and cryptocurrency sectors.

Performance Monitoring:

• Track sales metrics, analyze results, and provide regular updates to leadership.
• Continuously optimize sales approaches based on performance data and market insights.