Customer Service Specialist à Émirats arabes unis

• Seek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development.
• Work independently on customers' needs.
• Identify and develop resources relevant to business development and sales goals.
• Liaise with the concerned team to ensure top-level client experience in all cases of client interactions from follow-up to delivery.
• Attract and retain clients by developing highly creative outreach strategies along with the marketing department in the organization.
• Work in line with the operational procedures of the organization towards its revenue generation and sales growth goals.
• Work collaboratively with the marketing team to develop creative outreach strategies to attract and retain clients.
• Continuously review the current processes to find better ways of working.
• Manage CIB relationships and direct the fulfilment team to execute business in the EB client premises.
• Grow portfolio of Employee Banking Clients by the desired percentage.
• Organise Helpdesk/Induction activities at client premises to generate business revenues by extension on Retail asset products and services.
• Lead generation and management through FAB CRM systems.
• Act as the focal point for customer enquiries.
• Exceed expectations by increasing standards of customer service and ensuring effective complaint management.
• Effective management of the Bulk Account opening process for the employees of the targeted CIBG/TML customer.
• Constantly design and execute strategies to increase business penetration within the region.
• Liaise with Corporate & Investment banking, business banking team to provide their clients with a complete package on retail banking proposition.
• Drive multi-product sales with a focused approach on increasing corporate profitability.
• Monitor emerging opportunities in market, industry, and competition and share information with the Business Intelligence team to keep plans/strategies agile and improvise in a changing landscape.
• Work closely with strategic alliances within PBG sales and distribution.
• Adhere to the Standard Operating Procedures, Policies, and Code of Conduct of the bank.

Skills:

• Strong relationship management skills.
• Ability to grow and maintain relationships with any individual, irrespective of background and personality type.
• Possession of a good sense of humour.
• Strong written and verbal communication skills.
• Strong creativity and critical thinking abilities.
• Ability to work with recent technological applications relating to daily tasks.
• Strong detail-orientation and top-level self-organization.
• Ability to perform multiple tasks simultaneously.
• Willingness to put in more working hours, even at odd times.
• Possess reliable problem-solving ability.

Qualifications:

• Bachelor's Degree; preferably a Master's Degree.
• 5 years relevant experience in the banking sector.