Customer Service Representative jobs in United Arab Emirates

noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range of consumers' online needs.

noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region’s homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.

We are creating the Middle East’s local digital champion and are looking for world-class talent to join our team.

noon’s mission: Every door, every day.

The Account Manager will be an integral part of the Commercial team. They will own their category from the business development side to the growth side. They will be executing key strategic plans through building and maintaining relationships, exploring innovative ways to grow the category, and delivering an exceptional customer experience.

• Develop and manage strategic relationships with key partners
• Responsible for end-to-end selection & category growth
• Manage inventory and content health
• Ensure best in class customer experience through strong merchandising, content and knowledge of customer journey for the category
• Actively look at the commercial KPIs and explore collaborative opportunities to maximize seller performance and efficiency
• Competitive analysis and benchmarking
• Weekly reporting and key updates to management on seller statuses
• Become the main stakeholder in the performance of a portfolio
• Run root cause analyses to provide answers in the occasion of poor store performance

• Experience in the on-demand services industry is preferred
• Experience in the ecommerce industry is mandatory
• Proficiency in SQL
• Strong problem solving, communication and team skills
• Excellent analytical skills and problem-solving capabilities
• Entrepreneurial and go getter spirit
• Ability to work in a fast-paced environment

We’re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We’re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.

Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.

Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.

Is this you?