Customer Success/ Account Manager- UAE

Soluis; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology and design firm in Dubai is looking for a Customer Success/Account Manager to enhance client relationships across immersive installations and real estate visualization solutions. The ideal candidate has 3-6 years of experience and hands-on expertise in Unreal Engine. Responsibilities include managing client feedback and hosting virtual demos. Proficiency in English and a driving license are necessary for success in this role.

Qualifications

• 3-6 years of experience in client success or project-side client partnerships.
• Hands-on experience with immersive environments or XR/AV setups.
• Fluent written and spoken English.

Responsibilities

• Serve as the first point of contact for existing clients.
• Host Unreal Engine virtual twin sessions.
• Capture client feedback and document decisions.
• Draft proposals and scopes quickly.

Skills

Client success account management

Stakeholder management

Presentation skills

Technical fluency with Unreal Engine

Education

Degree in Architecture, Engineering, or Interactive Media

Tools

Unreal Engine

Job description

Customer Success/ Account Manager- UAE

Based Dubai with travel across UAE

Permanent/ Full time contractor

Salary dependent on experience: Base OTE

At Soluis we create engaging experiences beyond the boundaries of imagination that deliver a positive and lasting impact. We work with world leading organisations focusing on real estate leveraging appropriate technology to engage audiences using real-time games platforms delivering across the entire range of xR platforms.

Due to growth we are seeking a proactive Customer Success / Account Manager to manager our client relationships ensuring smooth adoption and high-value outcomes across virtual twins immersive installations and real-estate visualisation solutions. Youll act as the clients trusted partner managing ongoing support and success for existing clients while also helping showcase our solutions to potential new clients in person.

You will:

• Serve as the first point of contact for existing clients translating design intent into actionable guidance for visualisation teams.
• Host Unreal Engine virtual twin sessions immersive demos and workshops
• Capture client feedback document decisions and feed actionable insights into workflows and roadmaps.
• Draft proposals and scopes providing fast clear turnarounds for client requests.

You have:

• 36 years of experience in client success account management or project-side client partnerships within architecture real estate or creative media production.
• Hands-on experience with Unreal Engine immersive environments or XR/AV setups.
• Strong stakeholder management facilitation and presentation skills especially in-person demos.
• Technical fluency to bridge client design teams and production workflows.
• A degree in a relevant field (Architecture Engineering Interactive Media) or equivalent experience.

With experience of working in the UAE you should have fluent written and spoken English and a driving licence.

We look forward to hearing from you

#LI-Remote

Required Experience:

Senior IC