Customer Service Representative jobs in United Arab Emirates

In line with the potential in the market, our client from the financial market(Banking) industry has decided to set up Emirati Desk and hire experienced and competitive UAE Nationals as Sr. Relationship Mangers / Relationship Mangers to build a team to focus on increasing liability business and grow CASA deposits.

Job Summary :

This position is responsible for generating fresh deposits by acquiring new-to-bank relationships and engaging potential customers. The role involves active participation in achieving the deposit and revenue targets of the Retail Banking team, as well as meeting Key Performance Indicators (KPIs) / (PAM) targets.

• Achieve CASA deposit targets according to assigned KPIs and PAM targets through new business sales, referrals, and retention of relationships, with a primary focus on the liability side.
• Attain NTB (New-To-Bank) liabilities and deposit targets by identifying target markets and potential customers.
• Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction.
• Formulate and execute strategies with detailed action plans to achieve assigned business goals, increase the Bank’s market share in deposits, understand competition, and consolidate and retain business relationships.
• Identify and capitalize opportunities to increase sales to existing customers, maintain appropriate conversion rates, and proactively cross-selling a range of banking products and services.
• Conduct outbound sales calls and proactively identify market opportunities to establish effective lead generation strategies.
• Build and manage a relationship-based portfolio, covering all banking requirements of customers, including KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance.
• Attend networking events to develop and deepen relationships, explore customer needs, and match the Bank’s products with these needs to grow the deposit base.
• Ensure timely management of Enhanced Due Diligence (EDD) and Customer Due Diligence (CDD) in compliance with bank policies and procedures.
• Ensure that all customers are on-boarded in accordance with bank compliance policies and regulatory guidelines.
• Maintain accurate and up-to-date records of customer information following due diligence procedures, including FATCA (Foreign Account Tax Compliance Act) and CRS (Common Reporting Standard).
• Identify and mitigate financial crime risks as per bank policies, procedures, and regulatory guidelines, working closely with the compliance team to implement and monitor these policies.
• Promote the use of Alternative Delivery Channels (ADCs) and adapt to technology initiatives introduced by the Bank.

Minimum Experience :

• Minimum 5 to 8 years of front end banking experience (Retail / Business Banking).

Job Specific Skills :

• Proven experience in retail banking with a focus on liability products.
• Strong understanding of the UAE banking sector, including regulatory requirements.
• Excellent communication, relationship management, and sales skills.
• Ability to work effectively in a high-paced, results-oriented environment.

Behavioral Skills :

• Strategic thinking with a focus on customer growth and satisfaction.
• Proven leadership and relationship-building skills.
• Proficiency in sales, cross-selling, and up-selling banking products.
• Deep understanding of compliance, KYC, AML, and financial crime risk management.
• Adaptability to new banking technologies and digital initiatives.

Market competitive monthly compensation (negotiable) with an attractive incentive structure without any maximum cap and medical insurance.