Customer Account Specialist II

Calderys Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer-focused organization in Dubai is seeking a Customer Account Specialist II to enhance customer satisfaction and loyalty. You will manage customer inquiries, process orders, and resolve complaints while collaborating with internal teams. Ideal candidates should possess 2-4 years of customer service experience and a degree or equivalent experience. Proficiency in Microsoft Office and Oracle ERP is required.

Qualifications

• 2-4 years of customer service experience required.
• BA/BS degree or equivalent practical experience.
• Proficiency in Microsoft Office Suite and Oracle ERP.

Responsibilities

• Interact with customers via email and phone to provide prompt responses.
• Manage and process customer orders and requests.
• Communicate with internal departments to meet quality and delivery requirements.

Job description

Description

Summary

The Customer Account Specialist II is focused on being the first and only call by driving customer satisfaction and loyalty and acting as an advocate for the customer. The Customer Account Specialist II will serve customers by managing relationships actively communicating with customers addressing customer requests and proactively anticipating customers needs. The Customer Account Specialist II will service inquiries for quotes entering and managing orders resolving disputes and customer complaints.

• Interacting with customers via email phone etc. to provide a prompt response to inquiries
• Managing and processing incoming customer orders and requests
• Following up on commitments to customers and internal constituents
• Communicating and coordinating with internal departments to ensure ability to meet quality and delivery requirements
• Maintaining customer records
• Providing customer support when required with our customer facing tools and resources
• Handling and resolving customer and shipping/delivery related complaints
• Reviewing and responding to customer feedback and quality issues
• Participating in improvement teams and providing feedback on internal processes and customer experience improvement opportunities

Qualifications

• The Customer Account Specialist II requires two (2) four (4) years of customer service experience.
• BA/BS degree or equivalent practical experience
• Requires computer operation skills including proficiency in Microsoft Office Suite and Oracle ERP.
• Exceptional customer service interpersonal communication and problem-solving skills and the ability to work effectively in a team environment
• Excellent organization skills with accurate and precise attention to detail
• Ability to multitask prioritize and work independently
• Ability to handle stressful situations in a professional manner

Required Experience:

Unclear Seniority