Customer Service Representative jobs in United Arab Emirates

We dont deal in money numbers or figures. We build the groundbreaking technologies and bold solutions that keep our world ticking over connecting us all every single day.

Its our people that keep things running smoothly at Visa. Thats why we invest in each and every one of our staff individually. We want them to grow with us stick with us and help us reach even dizzier and more extraordinary new heights.

Were targeting dynamic thinkers who can get going quickly with our latest exciting job opportunities.

• Our mission is to develop Merchant Partnerships across multiple industry verticals and grow existing portfolios. The team is engaged across multiple functions within the Visa organization to bring the very best of Visas expertise and assets to our clients earning wellqualified wins to drive revenue growth while building trust and growing engagement and satisfaction among teammates partners and clients.
• The role requires leadership vision and creativity to develop the overall strategy drive the expansion of Visa products and solutions and lead the overall commercialization of Visas business development turn deliver the best of Visa solutions to our clients and help them meeting their business objectives.
• This role will collaborate with teams from functions across Visa such as solutions consulting & analytics finance merchant sales issuer relationship customer support and marketing. Externally this role will collaborate with key client executives.

So what do we expect of you day to day

• The Merchant Sales and Acquiring team in GCC manages merchant accounts in the region. The role of the team is to build and grow existing products and solutions with merchants and develop and grow new ones as per the merchant requirements.
• This role will mainly focus on clients in the travel and entertainment sector
• You will be expected to both manage existing relationships and win new ones. This can be in the form of growing existing business (through product and relationship management) and winning new business (by responding to RFPs)
• Cobrands form an important product for merchants. A major part of the role would be to grow existing cobrands and develop new cobrands
• The role requires you to be an owner of the product and work with functional areas to develop an all encompassing strategy for the growth of the merchant
• As the owner of the merchant relationship you will also be responsible for making inroads into other businesses of the merchant and to maintain relationships and engage across multiple levels
• You will be expected to understand the merchant vision and strategy and align and pitch Visa products (where relevant) for mutual growth of the merchant and Visa
• Serve as internal and external thought leader responsible for communicating Visas merchant partnership vision strategy and perspective within a rapidly evolving industry

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• Relevant Bachelors degree MBA preferred
• Business expertise in payments airline and hotel verticals.
• Proven experience in client management
• Extensive experience in payment products (i.e. credit cards prepaid etc). Proven ability managing a pipeline negotiating business agreements and driving commercial results.
• Fluent in program management best practices along with implications for issuers networks and merchants. Cobrand issuing experience Cards/Cobrand portfolio P&L expertise with analytics orientation preferably across a variety of markets and relevant industries such as airline and hotels.
• Proven track record of successful sales and relationship management with proven ability to interact at the C level executives within client organizations
• Proven ability negotiating business agreements and ability to develop new business partnerships with merchants
• Demonstrated experience building and leveraging strong relationships within internal organization and client organizations at multiple levels.
• Ability to work independently and in collaboration with high level of success/achievement.
• Excellent written and oral communication skills.
• Proficient in Microsoft Word Excel and PowerPoint.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

No

Fulltime