Customer Service Representative jobs in Germany

Job Description

Sales Manager

Are you a dynamic and results-driven Sales Manager with a passion for delivering exceptional guest experiences and creating unforgettable stays? If you thrive in a fast-paced environment and love to connect with people, we have the perfect opportunity for you!

• Implement all sales activities and maximize business opportunities.
• Drive, manage, and maintain positive relations with all travel trade key accounts and business partners.
• Generate and maintain customers in the travel trade segment through various sales activities (face-to-face sales calls, telephone calls, entertainment).
• Maintain a high level of exposure for the hotel through direct sales, telephone, fax, and written communications.
• Ensure comprehensive coverage of own portfolio, covering all departments and accounts’ management for client servicing, achieving targets, and maximum productivity.
• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients.
• Plan sales trips or attend trade shows and exhibitions under the direct approval and guidance of the DOSM and in coordination with International Sales Offices where applicable.
• Arrange site inspections of the hotel and host Fam trips.
• Attend major travel functions and promotional events (e.g., trade shows) and promote sales (rooms, catering, and other facilities and services) for the hotel.
• Maintain a full working knowledge of IT support tools used in sales today, including sales-specific software, property PMS, and the Microsoft Office toolset.

Qualifications

• Based in our Dubai office.
• At least 3-5 years of sales experience in a 5-star hotel with at least 1 year in a managerial role.
• Bachelor’s degree in a related field.
• Good command of spoken and written English.
• Excellent computer skills (Microsoft Word, Excel, Outlook, Internet, email).
• Positive attitude with excellent interpersonal skills and strong leadership.
• Previous experience in Sales - Leisure is essential.

What is in it for you :

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Learning programs through our Academies designed to sharpen your skills.
• Opportunity to make a difference through our Corporate Social Responsibility activities, like Planet 21.
• Career development opportunities with national and international promotion possibilities. The sky is your limit.

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company and aim to attract, recruit, and promote diverse talent.

Why work for Accor?

We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS