Customer Service Representative

Shipping; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A logistics company based in Dubai is seeking a Customer Service Representative to manage customer inquiries and enhance satisfaction. Responsibilities include handling calls, providing product information, resolving complaints, and processing orders. The ideal candidate should possess excellent communication skills and problem-solving abilities, with prior customer service experience preferred. Only applicants currently residing in the UAE will be considered for this position.

Qualifications

• Previous experience in customer service or call center preferred.
• Ability to handle stressful situations with patience.
• Must be currently inside UAE.

Responsibilities

• Handle customer inquiries through phone, email, or in person.
• Provide accurate information regarding products and services.
• Resolve customer complaints professionally and efficiently.
• Maintain customer records and update databases.
• Process orders, returns, and service requests.

Skills

Communication skills

Interpersonal skills

Problem-solving attitude

Job description

We are looking for a professional and customer-focused Customer Service Representative to handle inquiries, assist clients, and ensure a smooth customer experience. The ideal candidate should have strong communication skills and a positive attitude.

Job Responsibilities:

• Handle customer inquiries through phone, email, or in person
• Provide accurate information regarding products, services, and policies
• Resolve customer complaints professionally and efficiently
• Maintain customer records and update databases as required
• Process orders, returns, and service requests
• Coordinate with internal departments to solve customer issues
• Follow up on customer concerns to ensure satisfaction
• Ensure high levels of customer satisfaction through friendly service
• Prepare daily reports and documentation related to customer interactions
• Perform additional administrative tasks assigned by management

Requirements:

• Previous experience in customer service or call center preferred
• Excellent communication and interpersonal skills
• Ability to handle stressful situations with patience
• Problem‑solving attitude and attention to detail
• Must be currently inside UAE

How to Apply:

📩 Interested applicants can send their CV via WhatsApp: [phone]
Only applicants currently inside UAE are eligible to apply.