Customer Service Representative

Hotels/Restaurant; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality establishment in Dubai is seeking a polite and professional Customer Service Representative. Responsibilities include handling customer inquiries via various channels, providing accurate service information, and resolving complaints. Candidates should have excellent communication skills and experience in customer service. This role requires the ability to manage multiple tasks in a fast-paced environment, ensuring customer satisfaction at all times.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle difficult customers and resolve issues calmly.
• Experience in customer service or a related field preferred.
• Strong data entry and computer skills.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information about products, services, policies, and procedures.
• Handle complaints professionally and follow up until resolution.
• Record and maintain customer interactions in the company database.
• Coordinate with other departments to resolve customer issues.
• Upsell or suggest additional products/services when appropriate.
• Maintain a positive and helpful attitude at all times.
• Follow company policies and procedures for quality service.

Skills

Excellent communication skills

Interpersonal skills

Ability to handle difficult customers

Data entry skills

Proficiency with CRM systems

Job description

We are seeking a polite, friendly, and professional Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, provide information about products/services, resolve complaints, and ensure a high level of customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information about products, services, policies, and procedures.
• Handle complaints professionally and follow up until resolution.
• Record and maintain customer interactions in the company database.
• Coordinate with other departments to resolve customer issues.
• Upsell or suggest additional products/services when appropriate.
• Maintain a positive and helpful attitude at all times.
• Follow company policies and procedures for quality service.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle difficult customers and resolve issues calmly.
• Experience in customer service or a related field preferred.
• Strong data entry and computer skills; proficiency with CRM systems is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks.