Customer Experience Specialist – Bilingual (English/Arabic)

Al Tayer Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent group in Abu Dhabi is seeking a customer service representative to efficiently handle customer inquiries both in person and over the phone. Responsibilities include providing a welcoming environment, directing customers appropriately, calling for feedback, and participating in telemarketing activities. Candidates should have 1-2 years of relevant experience and proficiency in Microsoft Office, with excellent communication skills in both English and Arabic. This role offers a dynamic multicultural work environment.

Qualifications

• 1-2 years relevant experience
• Exposure to multicultural environment

Responsibilities

• Provide efficient and courteous handling of present customers or over the phone.
• Provide an efficient and courteous welcome to service customers.
• Direct the customer to the relevant advisor.
• Call customers to get feedback on their visits.
• Be part of the Telemarketing activities during campaigns.
• Support the reception in managing the courtesy vehicles.

Skills

Excellent communication skills in English

Excellent communication skills in Arabic

Proficiency in Microsoft Office

Job description

A prominent group in Abu Dhabi is seeking a customer service representative to efficiently handle customer inquiries both in person and over the phone. Responsibilities include providing a welcoming environment, directing customers appropriately, calling for feedback, and participating in telemarketing activities. Candidates should have 1-2 years of relevant experience and proficiency in Microsoft Office, with excellent communication skills in both English and Arabic. This role offers a dynamic multicultural work environment.