Customer Service Representative

Import/Export; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service-focused company in Dubai seeks a friendly and professional Customer Service Representative. This role involves handling inquiries via phone, email, and WhatsApp, and requires strong communication skills. The ideal candidate will have prior customer service experience and the ability to resolve complaints efficiently. Flexibility to work shifts is needed. This position is for applicants currently residing in the UAE only.

Qualifications

• Previous experience in customer service or related role preferred.
• Strong communication and interpersonal skills required.
• Ability to handle customers calmly and professionally.

Responsibilities

• Handle customer inquiries via phone, email, WhatsApp, or in person.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and professional manner.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Multitasking

Tools

MS Office

CRM systems

Job description

We are looking for a friendly, patient, and professional Customer Service Representative to handle customer inquiries and provide excellent service. The ideal candidate will ensure customer satisfaction by resolving issues efficiently and maintaining positive relationships.

Key Responsibilities

• Handle customer inquiries via phone, email, WhatsApp, or in person.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain customer records and update information in systems.
• Follow up with customers to ensure satisfaction.
• Coordinate with internal departments to resolve customer concerns.
• Meet service quality standards and performance targets.
• Maintain a positive and professional attitude at all times.

Requirements

• Previous experience in customer service or a related role is preferred.
• Strong communication and interpersonal skills.
• Ability to handle customers calmly and professionally.
• Basic computer skills (MS Office, CRM systems).
• Good problem‑solving and multitasking abilities.
• Flexibility to work shifts if required.

How to Apply

Interested applicants can send their CV via WhatsApp at [phone].

Note: Only candidates currently residing inside the UAE will be considered.