Customer Service Representative

Telecom; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A telecommunications company in Dubai is looking for a Customer Service Representative to manage inquiries, provide accurate information, and resolve issues efficiently. The ideal candidate should possess strong communication and interpersonal skills, with the capability to handle customer interactions calmly and professionally. Basic computer skills, familiarity with CRM systems, and a willingness to work in shifts are necessary. This role offers an opportunity to maintain positive customer relationships and contribute to overall customer satisfaction.

Qualifications

• Previous experience in customer service or a related role is preferred.
• Ability to handle customers calmly and professionally.
• Basic computer skills and familiarity with CRM systems.

Responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, or in person.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain and update customer records in the system.
• Follow up with customers to ensure satisfaction.
• Meet customer service standards and performance targets.

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Multitasking abilities

Flexibility to work shifts

Job description

We are looking for a friendly, patient, and professional Customer Service Representative to handle customer inquiries and provide excellent service. The ideal candidate will ensure customer satisfaction by resolving issues efficiently and maintaining positive relationships.

Key Responsibilities:

• Respond to customer inquiries via phone, email, WhatsApp, or in person.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain and update customer records in the system.
• Follow up with customers to ensure satisfaction.
• Coordinate with internal departments to resolve customer concerns.
• Meet customer service standards and performance targets.
• Maintain a positive and professional attitude at all times.

Requirements:

• Previous experience in customer service or a related role is preferred.
• Strong communication and interpersonal skills.
• Ability to handle customers calmly and professionally.
• Basic computer skills and familiarity with CRM systems.
• Good problem‑solving and multitasking abilities.
• Flexibility to work shifts if required.

How to Apply:

Interested applicants can send their CV via WhatsApp at [phone].

Note: Only candidates currently residing inside the UAE will be considered.