Customer Service Representative jobs in United Arab Emirates

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. With our clients at the heart of everything we do, our hard‑working team has successfully delivered on an unprecedented growth and transformation journey, representing over 13,000 employees across 112 offices worldwide.

• Manage production of client quarterly and annual reporting and related accounting activities;
• Perform reviews of client quarterly and annual reporting and related accounting activities;
• Ensure reporting deliverables are produced and reviewed to a high standard and delivered in a timely manner;
• Ensure reporting deliverables are produced in line with the appropriate accounting standards, fund documentation, local regulations, policies and procedures;
• Review of annual financial statements;
• Oversee clients’ audit process;
• Calculation and processing of fund capital calls and distributions;
• Build excellent working relationships with clients;
• Ensure all work undertaken complies with the client’s documentation, relevant regulatory requirements and anti‑money laundering regulations;
• Review and recommend changes to client deliverable processes;
• Revise, recommend and implement agreed changes to accounting procedures; keep up to date with changes to accounting standards and regulatory requirements;
• Follow Company procedure at all times;
• Collaborate with team members to ensure timely completion of deliverables;
• Provide cover to team members if required;
• Manage the set‑up process of the accounting functions for new funds;
• Perform investor AML‑related risk assessments and due diligence checks;
• Ensure regulatory and tax filings are completed on time;
• Act in accordance with the Apex Code of Conduct;
• Deliver the Apex Client Charter.

• 5–8 years of relevant experience in a similar role incorporating the above functions;
• Knowledge of Private Equity fund structures and the fund administration industry;
• Understanding of regulatory requirements of Private Equity funds;
• Knowledge of e‑Front / Yardi Voyager preferred;
• Professional degree in accounting or finance;
• Quick to grasp and implement knowledge;
• Strong MS Office skills including Word, Excel, Powerpoint;
• Excellent interpersonal and written communications skills;
• Proactive team player with a positive attitude towards problem resolution with strong attention to detail;
• Ability to work under pressure and meet tight deadlines;
• Ability to multi‑task and manage project.

Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.