Customer Service Representative jobs in United Arab Emirates
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Job summary
A financial technology company is seeking a Customer Success Associate in Dubai. You will manage and expand client relationships within the financial services sector, focusing on retention and upselling. The ideal candidate has at least 2 years of experience, is fluent in English and another language, and possesses strong analytical skills. This role requires collaborating with internal teams to achieve strategic goals.
Qualifications
- 2 years of experience in customer success, business development, or a related field.
- Excellent verbal and written communication skills.
- Ability to understand the business drivers that impact client performance.
Responsibilities
- Manage existing client relationships to drive retention, upsell, and cross-sell opportunities.
- Develop a strong understanding of services to address client needs and drive value.
- Collaborate cross-functionally to create and deliver compelling value propositions.
Skills
Location: Dubai UAE
As a key member of our regional team you will be responsible for managing and expanding existing client relationships across the financial services sector. Acting as a strategic business partner you'll focus on client retention upselling and cross-selling Payoneer's suite of solutions. This role requires a consultative approach, a deep understanding of our products and partner networks and the ability to identify new opportunities based on client needs and market trends.
- Manage existing client relationships with a consultative and strategic approach to drive retention upsell and cross-sell opportunities.
- Develop a strong understanding of Payoneer's services and partner network to address client needs and drive value.
- Consistently aim to exceed strategic and financial performance targets.
- Act as the voice of the customer internally collaborating with sales marketing partnerships operations and product teams.
- Share market insights including customer feedback competitor analysis and local trends to inform internal strategy.
- Support the development of Payoneer's financial services capabilities and help shape and execute a regional go-to-market strategy.
- Collaborate cross-functionally to create and deliver compelling value propositions tailored to client needs.
- Fluent in English with excellent verbal and written communication skills.
- Fluent in Russian or French and Arabic.
- 2 years of experience in customer success business development or a related field.
- Strong commercial acumen with the ability to understand the business drivers that impact client performance.
- Data-oriented mindset with keen attention to detail and strong analytical skills.
- Comfortable making decisions in a dynamic environment and anticipating future client and market needs.
- Willingness and flexibility to travel both domestically and internationally as needed.
- Experience in the payments or banking industry.
- Familiarity with data analytics and business intelligence tools.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.