Customer Service Manager jobs in United Arab Emirates

Company Description

OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

In addition to our proficiency in traditional oil and gas operations, we are deeply committed to promoting renewable energy sources. Recognizing the importance of sustainable practices, we actively invest in and develop renewable energy projects, harnessing the power of wind, solar, and other clean energy sources.

At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

OranjeBor Energie BV is seeking a highly skilled and motivated Remote Customer Support Representative to join our growing global team. In this role, you will provide exceptional support to clients, manage collections and overdue payments, oversee account receivables, and serve as our Escrow Representative—coordinating payments and transactions with partners and associates across your designated region.

This position requires strong communication, organizational, and analytical skills, as well as the ability to handle financial correspondence with precision and professionalism in a fast-paced, remote environment.

Handle incoming and outgoing customer inquiries via phone, email, and chat, ensuring prompt and professional resolution.

Manage collections and overdue payments, including negotiating payment plans and settlements.

Review and analyze account receivable reports to identify trends, risks, and areas for improvement.

Communicate with clients regarding outstanding balances, offering clear and compliant payment solutions.

Develop and implement strategies to improve collection efficiency and minimize delinquency rates.

Collaborate closely with internal teams, including Sales and Accounting, to resolve client issues and enhance satisfaction.

Maintain accurate and up-to-date customer records, including payment logs and communication histories.

Meet or exceed monthly collections and reconciliation targets while ensuring high service quality.

Serve as Escrow Representative, coordinating all outgoing and incoming transactions to regional partners and associates.

Verify and process payment instructions, ensuring timeliness, accuracy, and full compliance with company protocols.

Prepare and distribute payment notices, confirmations, and remittance details.

Investigate and resolve payment discrepancies and transaction-related errors.

Uphold confidentiality, transparency, and compliance across all customer and partner transactions.

Minimum 2 years of experience in Customer Service, Collections, Account Receivables, or Escrow Operations.

High School Diploma or equivalent required; Bachelor’s degree in Business, Finance, or a related field preferred.

Proven ability to manage financial documentation and client correspondence with accuracy.

Excellent communication, negotiation, and relationship management skills.

Strong analytical and problem-solving abilities with high attention to detail.

Sound knowledge of Escrow laws and financial compliance frameworks.

Ability to work independently and remotely, maintaining consistent productivity and professionalism.

Excellent customer service orientation and interpersonal communication.

Financial acumen and familiarity with reconciliation, invoicing, and payment processing.

Strong organizational and time management abilities.

Integrity, reliability, and discretion when handling confidential financial information.

Proven teamwork and adaptability in dynamic environments.

We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.