Customer Care Specialist - Inbound/Outbound Support

KONE Middle East UAE; Sharjah; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading multinational engineering firm is seeking a Customer Care Agent in Sharjah. The successful candidate will manage a variety of customer interactions including alarms and inquiries, support supervisors, and identify leads for the sales team. Strong skills in business analysis and client services are essential. This full-time role offers an opportunity to contribute to a collaborative work environment and promote sustainability.

Qualifications

• Experience in managing customer calls and inquiries.
• Ability to identify and respond to customer needs with empathy.
• Familiarity with safety procedures and protocols.

Responsibilities

• Handle various customer contact types including alarms and inquiries.
• Support supervisors in tracking open calls and making reports.
• Connect customers with the right KONE personnel promptly.

Skills

Abinitio

Business Analysis

Logistics & Procurement

Client Services

Business Analytics

Job description

A leading multinational engineering firm is seeking a Customer Care Agent in Sharjah. The successful candidate will manage a variety of customer interactions including alarms and inquiries, support supervisors, and identify leads for the sales team. Strong skills in business analysis and client services are essential. This full-time role offers an opportunity to contribute to a collaborative work environment and promote sustainability.