Customer Service Specialist

StoneX; Dubai; On-site; AED 146,000 - 202,000; Full time

Job summary

A leading international trading firm in Dubai is seeking a Customer Service Specialist. You will be the point of contact for retail customers, providing expert guidance. The ideal candidate has strong language skills (English and Spanish/Italian) and a customer service background. This role offers opportunities for growth and engagement in a diverse environment with competitive benefits.

Benefits

Career growth opportunities

Competitive benefits package

Dynamic work environment

Qualifications

• Customer service experience ideally in an international environment.
• Excellent communication skills to engage customers professionally.
• Problem-solving mindset with a proactive approach.

Responsibilities

• Engage with customers worldwide via email, phone, and live chat.
• Advise customers on product information and account management.
• Resolve inquiries efficiently to ensure high customer satisfaction.
• Identify customer needs and offer tailored solutions.
• Collaborate with a multicultural team to improve strategies.

Skills

Strong English

Spanish

Italian

German

French

Job description

Overview

StoneX Bullion part of a Fortune 50 Nasdaq-listed company is one of Europe’s largest online precious metals traders. We specialize in gold, silver, platinum and palladium, serving customers worldwide with high-quality products and outstanding service. As a company built on strong values of integrity, customer focus and excellence, we offer a dynamic and international work environment where innovation and collaboration thrive.

By joining our team you’ll work with talented professionals from diverse backgrounds covering multiple languages to support our customers across different countries. This role offers career growth, skill development and opportunities for travel, making it an exciting step for anyone looking to advance in a global organization.

Responsibilities

Your Role as a Customer Service Specialist

As a Customer Service Specialist you will be a trusted point of contact for our retail customers ensuring they receive expert guidance and a seamless experience. You will play a key role in building and maintaining strong customer relationships in an industry that values trust and expertise.

Your Key Responsibilities:

• Engage with customers worldwide via email, phone and live chat in English, Spanish and/or Italian and ideally German
• Advise and assist customers with product information, orders and account management.
• Resolve inquiries efficiently ensuring customer satisfaction while maintaining high service standards.
• Identify customer needs and offer tailored solutions to enhance their experience.
• Collaborate with a multicultural team to streamline processes and improve customer service strategies.
• Support innovation by sharing insights that help refine and optimize service offerings.

Qualifications

What We’re Looking For:

• Languages: Strong English & Spanish and/or Italian skills; German and/or French is a plus.
• Customer Service Experience: Ideally in an international and service excellence-driven environment.
• Excellent Communication Skills: Ability to engage with customers professionally and empathetically.
• Problem-Solving Mindset: Quick thinker with a proactive solution-oriented approach.
• Team Spirit: Thrives in a multicultural team where different languages and cultures come together to support a global customer base.

Why Join StoneX Bullion GmbH

• Work for a Global Company: Be part of a stable growing company backed by a Fortune 50 group.
• Career Growth & Development: We invest in our employees with training and clear progression opportunities.
• Exciting International Environment: Work with a diverse team and engage with customers worldwide.
• Competitive Benefits Package: Designed to support employee wellbeing and long-term security.
• Collaboration Focused: Work from a centrally located modern office in Dubai’s Jumeirah Lakes Tower district designed to foster collaboration and professional growth in a dynamic business hub.
• Vibrant Team Culture: Regular events, company gatherings and an open supportive atmosphere.

Ready to Join a Thriving Industry

If you’re passionate about customer service excellence and want to be part of an international team in a growing global industry, we’d love to hear from you. Apply today and take the next step in your career with StoneX Bullion!