Customer Service Manager jobs in United Arab Emirates
Front Office Team Leader: Elevate Guest Experience
Hilton
Order Management Team Lead
Antal International
Front Desk Supervisor (Arabic Speaker)
Hilton Worldwide, Inc.
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Front Office Supervisor at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
InterContinental Hotels Group
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RAK BANK
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Reservations Team Lead: Maximize Revenue & Guest Satisfaction
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Club Lounge Team Leader - Elevate VIP Guest Experience
InterContinental Hotels Group
Assistant FO Manager/ FO Team Leader
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Front Desk Supervisor – Luxury Guest Experience
InterContinental Hotels Group
Hotel Supervisor
Job summary
A hospitality establishment in Dubai is seeking a Supervisor to oversee daily operations and ensure high-quality guest service. The ideal candidate will demonstrate leadership skills, attention to detail, and the ability to efficiently manage hotel staff. Key responsibilities include supervising staff activities, addressing guest complaints, and maintaining operational standards.
Qualifications
- Strong leadership skills and ability to manage a team efficiently.
- Attention to detail and interpersonal skills.
- Experience in hotel operations is preferred.
Responsibilities
- Supervise and coordinate daily activities of hotel staff.
- Ensure guests receive high-quality service.
- Monitor staff performance and conduct training as needed.
- Implement hotel policies and safety regulations.
- Manage shift schedules and ensure adequate staff coverage.
- Maintain cleanliness and operational standards.
The Hotel is looking for a Supervisor to oversees daily operations within the hotel, ensuring smooth functioning of departments, high-quality guest service, and adherence to company policies and standards. The role requires leadership skills, attention to detail, and the ability to manage a team efficiently.
- Supervise and coordinate daily activities of hotel staff, including housekeeping, front office, and food & beverage teams.
- Ensure guests receive high-quality service and promptly address complaints or issues.
- Monitor staff performance, provide guidance, and conduct training as needed.
- Implement hotel policies, standard operating procedures (SOPs), and safety regulations.
- Manage shift schedules and ensure adequate staff coverage.
- Maintain cleanliness, hygiene, and operational standards throughout the hotel.
- Assist in inventory management and reporting of supplies and equipment.
- Collaborate with management to enhance guest satisfaction and operational efficiency.
- Handle administrative tasks such as reports, documentation, and staff attendance.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.