Front Desk Supervisor – Luxury Guest Experience

InterContinental Hotels Group; United Arab Emirates; On-site; AED 146,000 - 221,000; Full time

Job summary

A luxury hotel chain in the United Arab Emirates is looking for a Front Office Supervisor to ensure exceptional guest experiences. This role involves supervising the front desk team, resolving issues, and maintaining high customer service standards. Candidates should have previous luxury hotel experience and excellent communication skills. This position also offers a competitive salary and various benefits including room discounts and comprehensive training.

Benefits

Competitive salary

Uniform provided

Room discounts

Training programs

Qualifications

• Previous experience in a luxury hotel or resort.
• Desire to progress within the Hospitality industry.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Must speak fluent English, other language is an advantage.

Responsibilities

• Ensure outstanding customer care at all times.
• Supervise daily shift processes and train front desk team.
• Resolve customer issues quickly and efficiently.
• Build relationships with other departments.
• Maintain complete responsibility for cash transactions.

Skills

Customer service

Communication

Teamwork

IT proficiency

Positive attitude

Job description

A luxury hotel chain in the United Arab Emirates is looking for a Front Office Supervisor to ensure exceptional guest experiences. This role involves supervising the front desk team, resolving issues, and maintaining high customer service standards. Candidates should have previous luxury hotel experience and excellent communication skills. This position also offers a competitive salary and various benefits including room discounts and comprehensive training.