Front Office Team Leader: Elevate Guest Experience

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company in Dubai is seeking a Front Office Team Leader to assist in supervising the Front Office Team. You will ensure team members are prepared to deliver exceptional guest experiences, manage staff performance, and maintain high operational standards. The ideal candidate will have previous supervisory experience in a hotel setting, strong leadership skills, and a commitment to excellent customer service.

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail.
• Excellent grooming standards.
• Flexibility to respond to a variety of work situations.

Responsibilities

• Assist the Operations Manager to oversee the entire Front Office operation.
• Monitor the appearance, standards, and performance of Front Office Team Members.
• Conduct monthly communication meetings in absence of Front Office Manager.

Skills

Supervisory experience in Front Office

High level of IT proficiency

Commercial awareness

Leadership skills

Communication skills

Customer service orientation

Ability to work under pressure

Job description

A leading global hospitality company in Dubai is seeking a Front Office Team Leader to assist in supervising the Front Office Team. You will ensure team members are prepared to deliver exceptional guest experiences, manage staff performance, and maintain high operational standards. The ideal candidate will have previous supervisory experience in a hotel setting, strong leadership skills, and a commitment to excellent customer service.