Front Office Supervisor at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

InterContinental Hotels Group; United Arab Emirates; On-site; AED 146,000 - 221,000; Full time

Job summary

A luxury hotel chain in the United Arab Emirates is looking for a Front Office Supervisor to ensure exceptional guest experiences. This role involves supervising the front desk team, resolving issues, and maintaining high customer service standards. Candidates should have previous luxury hotel experience and excellent communication skills. This position also offers a competitive salary and various benefits including room discounts and comprehensive training.

Benefits

Competitive salary

Uniform provided

Room discounts

Training programs

Qualifications

• Previous experience in a luxury hotel or resort.
• Desire to progress within the Hospitality industry.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Must speak fluent English, other language is an advantage.

Responsibilities

• Ensure outstanding customer care at all times.
• Supervise daily shift processes and train front desk team.
• Resolve customer issues quickly and efficiently.
• Build relationships with other departments.
• Maintain complete responsibility for cash transactions.

Skills

Customer service

Communication

Teamwork

IT proficiency

Positive attitude

Job description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Office Supervisor who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

• Ensure outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanour at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotelreservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Usessuggestive sellingtechniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere tocompany credit limit/floor limitpolicies.
• Allocate rooms toexpected arrivalsafter checking the guests preferences and special requests.
• Build strong relationships and liaise with all other department's especiallyhousekeeping, reservations etc.
• Cross Check all billing instructions are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service andhospitalityis provided to the guests.
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensure Front officelog bookand hotel logbookis always updated and actioned upon.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
• Participate in hotel committees and task force assignments.
• Assist all departments in servicing the guests during high volume periods.
• Takes responsibility in the absence of theDuty Manager /Front office manager

What We need from you:

• Previous experience in a luxury hotel or resort
• Desire to progress within the Hospitality industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Must speak fluent English, other language is an advantage

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.