Customer Service Manager jobs in United Arab Emirates

Not just a job but a career

Yokogawa award winner for Best Asset Monitoring Technology and Best Digital Twin Technology at the HP Awards is a leading provider of industrial automation test and measurement information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition (bio)technology artificial intelligence industrial cybersecurity etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18000 employees work in over 60 countries with one corporate mission to co-innovate tomorrow. We are looking for dynamic colleagues who share our passion for technology and care for our return we offer you great career opportunities to grow yourself in a truly global culture where respect value creation collaboration integrity and gratitude are highly valued and exhibited in everything we do.

Job Purpose

• Work closely with Advanced Solutions Department Manager for the implementation of OTS Engineering& Digital Solutions. Responsible for group plans and strategies and aligning with company initiatives to optimize performance and to maximize customer satisfaction in areas of OTS solutions.
• Manage coordinate and control the manpower and OTS project work activities amongst Project Managers/Section Heads in the Middle East region.

Key Responsibilities & Accountabilities

• Ability to identify the potential areas and benefits for applying OTS & Digitalization solutions for various process Units & facilities and specify the hardware/software architecture to carry out OTS solutions implementation.
• Carry out OTS project implementations starting from Control Definition Functional Design Specifications Detailed Engineering Modeling of OTS system MAT Site Integration and SAT
• Multiple project co-ordination and provision of technical and managerial support for the successful completion of large OTS & Digital Twin projects for various process units & facilities as well as the ability to lead a team of OTS & Digital consultants.
• Responsible for the engineering activities of Operator Training System (OTS) to provide value-added engineering solutions to OTS team members.
• Ensure successful completion of design; achieve desired quality to meet all design review and internal audit requirements for successful implementation of OTS Project.
• Manage project schedules to meet delivery timelines Delivery of model sections for integration.
• Working to specification for model areas.
• Identify technical issues and obtain clarification.
• Participate in OTS & DT project validation and witness testing across UAE regions.
• Build and strengthen the OTS Engineering Group to support fast growth in the Middle East region by providing value-added technical support to customers and internal customer & Team.
• Report to Department Manager-Advanced Solutions Centre Department Head.

Qualification and Experience

• A Bachelors degree in chemical engineering. Masters degree is preferable.
• At least 20 years experience in OTS solutions implementations or direct operating company experience; with minimum 15 year of Hands-on experience for commissioning OTS solutions in Refining Petrochemical and Polymer process units
• Additional work experience in similar technologies such as APC planning and scheduling and refinery analytics is preferable.
• Moderate Travel across the Middle East region is required.

Competencies

Essential

• Proven ability to deliver a compelling value-based message to the Customers Management in OTS application domain.
• Exposure to different Simulation Software used such as Shadowplant HYSYS Dynamism Aspen plus Pro II.
• Good understanding of process plant operation and maintenance.
• Proven track record of field experience and technical skills
• Have the spirit to work with others and building team works.
• System Design Engineering analysis and techniques Preparation of Project documentation Report progress to Department Manager.
• Excellent verbal and written communication skills
• Good leadership skills

Skills

Essential

• Experience in modeling and implementing high fidelity training simulators in industrial process units (oil & gas petrochemical etc.)
• Knowledge of working on DCS /ESD platforms.
• Understand the principles of projects risk management and sound judgment on technical and commercial matters.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse equitable and inclusive will actively recruit develop and promote people from a variety of backgrounds who differ in terms of experience knowledge thinking styles perspective cultural background and socioeconomic will not discriminate based on race skin color age sex gender identity and expression sexual orientation religion belief political opinion nationality ethnicity place of origin disability family relations or any other circumstances. Yokogawa values differences and enables everyone to belong contribute succeed and demonstrate their full potential.

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Required Experience:

Manager