Front Desk Supervisor

Swiss Connect Solutions; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious luxury hotel in Jumeirah is seeking an experienced Front Desk Supervisor to manage front desk operations. The ideal candidate will excel in customer service, possess strong leadership skills, and have a professional appearance. Responsibilities include supervising staff, managing guest check-ins and check-outs, and ensuring compliance with company policies. Competitive salary of AED2,500-2,700 plus benefits such as accommodation and medical insurance.

Benefits

Free accommodation

Duty meals

Visa and medical insurance

Qualifications

• Proven experience as a Front Desk Supervisor.
• Excellent communication, leadership, and organizational skills.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Supervise front desk staff to maintain high service standards.
• Manage guest/client check-ins and check-outs efficiently.
• Handle customer inquiries and complaints professionally.

Skills

Communication skills

Leadership skills

Organizational skills

Problem-solving abilities

Attention to detail

Customer service orientation

Tools

Front desk management software

MS Office

Job description

We are seeking an experienced and professional Front Desk Supervisor to lead front desk operations at a prestigious luxury hotel in Jumeirah, Dubai. Theideal candidate will be a natural leader, organized, and customer-focused, with the ability to manage a team and handle daily operational challenges smoothly

Responsibilities

• Supervise and support front desk staff to maintain high service standards
• Manage guest / client check-ins and check-outs efficiently
• Handle customer inquiries, requests, and complaints professionally
• Maintain accurate records and reports related to front desk activities
• Coordinate with other departments to ensure smooth operations
• Train new front desk employees and conduct performance evaluations
• Ensure compliance with company policies and safety standards

Requirements

• Proven experience as a Front Desk Supervisor
• Excellent communication, leadership, and organizational skills
• Strong problem-solving abilities and keen attention to detail
• Proficiency with front desk management software and MS Office
• Professional appearance with a well-groomed and presentable look
• Flexibility to work various shifts, including weekends and holidays

Salary and benefits

Salary : AED2,500-2,700 plus service charge

Free accommodation

Duty meals

Visa and medical insurance

Work in one of Jumeirah's most prestigious luxury hotels