Assistant FO Manager/ FO Team Leader

Hilton Worldwide, Inc.; Dubai; On-site; AED 146,000 - 221,000; Full time

Job summary

A leading global hospitality company is seeking an Assistant FO Manager/ FO Team Leader in Dubai. The role involves supervising the Front Office Team to ensure exceptional guest experiences, managing operations, and training staff. Suitable candidates should have supervisory experience in a hotel setting and demonstrate excellent leadership and communication skills. This is a great opportunity to join a renowned organization dedicated to exceptional service.

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail.
• Excellent leadership, interpersonal and communication skills.
• Commitment to delivering a high level of customer service.

Responsibilities

• Assist Operations Manager in supervising the Front Office operation.
• Ensure high standards of guest satisfaction.
• Maximise room occupancy and promote hotel services.

Skills

Supervisory experience in Front Office

High level of IT proficiency

Commercial awareness

Leadership and communication skills

High level of customer service

Ability to work under pressure

Flexibility

Teamwork

Job description

Job Description - Assistant FO Manager/ FO Team Leader (HOT0C3D5)

Job Number

HOT0C3D5

Work Locations

Hampton Inn - Dubai Al Qusais, Dubai - Al Qusais, Dubai - Al Qusais TBD

A Front Office Team Leader assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Front Office Team Leader, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Operations Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Operations Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Operations Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
• Assist the Operations Manager with staff performance issues in compliance with company policies and procedures
• Assist the Operations Manager with recruiting, managing, training and developing the Front Office team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Front Office Team Leader serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office