Team Leader - Personal Banking Credit (UAEN)

RAK BANK; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent financial institution in the United Arab Emirates is seeking a qualified candidate to manage mortgage loan disbursements while ensuring compliance with regulatory standards. The ideal applicant will have a Bachelor's or Master's degree in Commerce, Finance, or Business Administration, along with 2–3 years of experience in banking operations. Key responsibilities include authorizing customer requests, reviewing loan documents, and maintaining operational standards in a high-quality service environment.

Qualifications

• 2–3 years of experience in supervisory roles within the banking sector, preferably in operations.
• Strong understanding of retail banking operations, mortgage processing, and regulatory compliance.

Responsibilities

• Authorize customer requests for mortgage disbursements.
• Review and validate mortgage offer letters.
• Scrutinize third-party documents for loan disbursement.
• Ensure compliance with internal policies and regulatory requirements.

Skills

Attention to detail

Time management

Strong communication skills

Report drafting

Knowledge of banking policies

Analytical thinking

Problem-solving

Multi-tasking

Education

Bachelor’s or Master’s degree in Commerce, Finance, or Business Administration

Job description

About the role

You will be responsible for authorizing customer requests and ensuring the delivery of high-quality service to both internal and external stakeholders. This includes adhering to defined Turnaround Times (TAT), Service Level Agreements (SLA), internal operating procedures, and regulatory guidelines set by the Central Bank. You will report to Associate Vice President, Retail Banking Credit and will be involved with cross-functional teams and external partners to facilitate seamless mortgage loan disbursements and related operational tasks.

What You’ll Be Doing:

• Reviewing and validating mortgage offer letters signed by customers for approved cases.
• Scrutinizing third-party documents and proceeding with loan disbursement upon verification.
• Authorizing disbursements in core banking systems (Retail Banking System, Finacle, Flexcube).
• Approving issuance of manager’s cheques to relevant parties for property transfers.
• Releasing equity to customers post receipt of title and mortgage contracts.
• Managing partial settlements and ensuring no cash payouts exceed approved amounts.
• Monitoring life insurance premium assignments and maintaining MIS records.
• Ensuring control reports are reviewed, actioned, and filed for audit purposes.
• Performing operational tasks with accuracy and timeliness, maintaining high service standards.
• Verifying daily reports and preparing periodic returns within scheduled timelines.
• Preventing operational losses by adhering to control mechanisms and escalating risks.
• Ensuring compliance with internal policies, procedures, and regulatory requirements.
• Supporting team competency development and business continuity planning.
• Performing additional duties as assigned to support departmental operations.

What We’re Looking For

• Education: Bachelor’s or Master’s degree in Commerce, Finance, or Business Administration.
• Experience: 2–3 years of experience in supervisory roles within the banking sector, preferably in operations.
• Industry: Strong understanding of retail banking operations, mortgage processing, and regulatory compliance.

Skills

• Exceptional attention to detail and time management.
• Strong communication skills with the ability to present information clearly and confidently.
• Proficient in drafting detailed and technical reports that are easy to understand.
• Solid knowledge of banking policies, procedures, and regulatory frameworks.
• Analytical thinking and problem-solving capabilities.
• Ability to manage multiple tasks while maintaining accuracy and service quality.