Reservations Team Lead: Maximize Revenue & Guest Satisfaction

Hilton; Ras Al Khaimah; On-site; AED 146,000 - 221,000; Full time

Job summary

A global hospitality company is seeking a Reservations Supervisor for their Waldorf Astoria location in Ras Al Khaimah. As a Reservations Supervisor, you will oversee the Reservations Team to maximize revenue and guest satisfaction. Key responsibilities include managing inquiries, developing business opportunities, and ensuring high standards of service. Ideal candidates should possess strong communication skills, a commitment to customer service, and relevant qualifications. This full-time role offers an opportunity to work in a prestigious hotel environment.

Responsibilities

• Assist in the day-to-day operations of the Reservations Department.
• Manage telephone, fax and email enquiries professionally.
• Understand seasonal trends to maximize occupancy rates.
• Develop sales leads and respond to sales opportunities.
• Produce quotations and written confirmations for clients.
• Monitor customer satisfaction and resolve outstanding issues.
• Ensure effective team member development and high quality standards.
• Monitor the performance of the Reservations Team.
• Assist in recruiting and training the Reservations team.

Skills

Good organisational and administration skills

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Confident telephone manner

High level of IT skills

Excellent grooming standards

Education

Relevant degree or other qualification in a business discipline

Tools

Knowledge of hotel property management systems

Job description

A global hospitality company is seeking a Reservations Supervisor for their Waldorf Astoria location in Ras Al Khaimah. As a Reservations Supervisor, you will oversee the Reservations Team to maximize revenue and guest satisfaction. Key responsibilities include managing inquiries, developing business opportunities, and ensuring high standards of service. Ideal candidates should possess strong communication skills, a commitment to customer service, and relevant qualifications. This full-time role offers an opportunity to work in a prestigious hotel environment.