Front Desk Supervisor (Arabic Speaker)

Hilton Worldwide, Inc.; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Front Desk Supervisor fluent in Arabic for their Ras Al Khaimah location. The role involves overseeing front desk operations, managing guest interactions, and ensuring high service standards. Ideal candidates will have prior front office experience and strong interpersonal skills. This position offers the opportunity to contribute to exceptional guest experiences at a renowned establishment.

Qualifications

• Experience in front office roles within hotels or similar settings.
• Demonstrated sales capabilities and strong commercial awareness.
• Ability to prioritize tasks and meet deadlines.

Responsibilities

• Supervise Front Desk operations during assigned shifts to maintain high standards.
• Ensure team knows hotel products, services, pricing, and special promotions.
• Handle guest requests and complaints promptly and effectively.

Skills

Front office experience

Sales capabilities

Interpersonal skills

Organized work ethic

Guest service passion

Education

Relevant supervisory/management certificate/diploma or degree

Job description

Front Desk Supervisor (Arabic Speaker)

Job Number: HOT0C3GS

Work Location: Hilton Garden Inn Ras Al Khaimah, Ben Dhar Street, Ras Al Khaimah (TBD)

Overview

A Front Desk Supervisor supervises activities at the hotel front desk, including check‑in/check‑out, guest requests, concierge services, and promotion of in‑house activities. You will oversee front office activities between guests, the hotel, and various hotel departments, creating the first impressions of guests.

Responsibilities

• Supervise Front Desk operations during your assigned shift to a consistently high standard.
• Ensure your shift team has current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.
• Advise your shift team of any special events or VIP Guests in the hotel that day.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork.
• Maximize sales revenues through up‑selling and marketing program.
• Manage guest requests, inquiries, and complaints promptly and completely.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service.

Qualifications

• Front office experience in the hotel, leisure, and/or retail sector.
• Strong commercial/business awareness and demonstration of sales capabilities.
• Calm, organized work ethic with the ability to prioritize and meet deadlines.
• Excellent supervisory, interpersonal, and communication skills.
• A passion for delivering exceptional levels of guest service.
• Relevant supervisory/management certificate/diploma or degree (advantage).

Benefits

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!