Customer Service Manager à United States

A Food and Beverage Host is responsible for seating guests and managing table set-ups to deliver an excellent Guest and Member experience while working to achieve departmental targets.

As a Food and Beverage Host, you are responsible for seating guests and managing table set-ups to deliver an excellent Guest and Member experience. A Food and Beverage Host will also be required to work in all areas of Food and Beverage and strive to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

1. Welcome guests in a polite and friendly manner
2. Coordinate seating for customers
3. Up-sell with latest departmental incentives
4. Manage table set-ups
5. Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events
6. Follow cash handling procedures
7. Manage guest queries in a timely and efficient manner
8. Ensure compliance of brand standards
9. Strive to achieve departmental targets
10. Ensure cleanliness of work areas
11. Comply with hotel security, fire regulations and all health and safety legislation
12. Comply with local licensing laws
13. Be environmentally aware
14. Assist other departments wherever necessary and maintain good working relationships

A Food and Beverage Host serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Positive attitude
2. Good communication skills
3. Commitment to delivering high levels of customer service
4. Excellent grooming standards
5. Flexibility to respond to a range of different work situations
6. Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1. Previous Food and Beverage and/or industry experience
2. Experience with cash handling
3. Knowledge of Food Hygiene Regulations