Inside Sales / Account Management Team Leader

Property Finder; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading property portal in MENA is seeking an Inside Sales Team Leader in Dubai. The role involves leading a team of Inside Sales Representatives, achieving sales targets, and ensuring exceptional customer experiences. Candidates should have over 5 years of inside sales experience, sales management skills, and strong communication abilities. This position offers the chance to work with a dedicated team shaping the future of real estate in the region.

Qualifications

• Over 5 years in sales account management or inside sales position.
• 2-3 years in a sales management role, hiring, coaching team.
• Experience with B2B customer base through renewal and growth.

Responsibilities

• Lead Inside Sales Representatives to enhance customer engagement.
• Achieve renewal, growth, and sales targets.
• Train and motivate team members for performance excellence.

Skills

Sales account management

Team management

Customer engagement

Communication skills

Problem solving

Financial negotiation skills

Education

Bachelor's Degree in science, marketing, business or related fields

Tools

Microsoft Office

CRM software (Salesforce)

Job description

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.

Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.

Reports To

Director, Key Accounts - Emerald

Summary

The Inside Sales Team Leader will be responsible for leading a team of Inside Sales Representatives that manage existing Dubai customers, understand their needs, and ensure a smooth sales process that delivers renewal value and retention rates. The Inside Sales Team Leader will ensure their team provides an exceptional customer experience through consistent, impactful engagement with our customers; promptly addressing and resolving concerns to maintain client satisfaction while proactively providing data‑led insights and advice to ensure our clients success in using our platform. They will train, coach and motivate their team to identify and capitalize on upselling and cross‑selling opportunities to foster customer engagement, growth and revenue generation. To be successful as an Inside Sales Team Leader you should be able to build strong relationships with your team, key stakeholders within the wider organisation as well as with customers.

Key Responsibilities

• Ensure renewal, growth and product sales targets are consistently achieved while accurately forecasting three months ahead
• Drive a climate of operational excellence within the team, including OEI achievement, Salesforce hygiene, internal tool utilisation and customer management
• Successfully hire and onboard new team members while coaching, developing, motivating and performance managing existing team members to ensure exceptional performance and customer experience
• Help your team drive contract negotiations and closure as needed, focusing on creating value for both the customer and the organisation while also serving as the point of escalation for customers, ensuring timely and effective resolution of issues
• Become an expert on Property Finder’s products and processes as well as on the wider market

Desired Qualifications

• Over 5 years of previous experience in a sales account management or renewal focused inside sales position within a SaaS, marketplace or subscription based business
• At least 2‑3 years in a sales people management role including experience hiring, training, coaching and motivating a team of successful sales people
• Experience managing directly, and through a team, a base of existing B2B customers through the full renewal and growth cycle while consistently achieving growth and renewal sales targets
• Strong listening and sales skills including needs analysis, financial negotiation skills, objection handling, problem solving, etc.
• Ability to multi‑task, prioritize, and manage time effectively while delivering exceptional support to your team and service to our customers
• Excellent communication skills, both verbal and written including excellent presentation and meeting management skills.

Other Capabilities

• Bachelor’s Degree in science, marketing, business or related fields
• Proficiency in Microsoft Office and CRM software such as Salesforce.com, including analysing performance report data to drive performance improvements
• Fluent level of verbal and written English required with Arabic, Urdu, Hindi or Russian an advantage.

Our promise to talent

At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.

Property Finder Guiding Principles

1. Think Future First
2. Data Beats Opinions, Speed Beats Perfection
3. Optimise for Impact
4. No Ostriches Allowed
5. Our People, Our Power
6. The Biggest Risk is Taking no Risk at All

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