Relationship Manager jobs in United Arab Emirates

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Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become a global wealth manager with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs. We are currently seeking an experienced professional to join our team.

Role Purpose:
This is a client-facing role managing the highest value clients.
Professionalism, client focus, and broad financial planning knowledge are critical.
The role involves acquiring, developing, and retaining relationships with Premier clients.
Working with branch and direct teams to achieve business performance goals.
Actively managing a portfolio of Premier clients and acquiring new HSBC clients
Upgrading existing clients by becoming their trusted financial advisor
Regularly reviewing portfolios to ensure suitability and client loyalty.
Referring non-qualified business and attracting new clients through quality service
Identifying wealth review opportunities and delivering wealth solutions as an advisor
Maintaining operational integrity and managing individual/team performance to WPB goals

Duties & Responsibilities:
• Maximize profit and achievement of the growth of Premier client's portfolio.
• Achieve agreed KPI objectives by development of existing and new relationships.
• Build effective relationships with clients to retain and develop sustainable relationships.
• Complete regular reviews with clients to understand their current and long-term needs and advise them on the products and services that help them achieve their goals.
• Effective use of tools and information to drive client service delivery and WPB performance.
• Maintain a minimum standard of qualifying Premier clients within portfolio as stated by Group.
• Build a high personal and corporate profile in the community in which you are based. Develop network of Group and External professional contacts with the aim of introducing new business, enhancing technical knowledge and promoting the brand
• Monitor and act on daily sales activity management information and other internal information tools, using them to coach the wider Branch team in support of business goals.
• Establish and agree client contact strategies in line with Group operating models.
• Fully utilize and input to Client Relationship Management data, ensuring all client information is complete and kept up to date.
• Own the client relationship with HSBC.
• Maintain a deep understanding and technical knowledge of relevant products and services available from Group sources and elsewhere in order to provide the best solutions for clients and maximize revenues for Global Wealth and the Group
• Maintain highest standard of excellence in client service across the team and with individual portfolio - Ongoing analysis of client portfolios through marketing of ideas and researching clients.
• Monitor client satisfaction data implementing portfolio level improvements.
• Work with the broader branch, support and direct teams to ensure achievement of the business performance measures by delivering differentiated products and services to the client.
• To work as part of an integrated branch management team to ensure, standards and are met and operating models delivered.
• Proactively support others through direct and indirect actions beyond activities particular to this role
• Collaborate with the wider team to deliver the Branch WPB Performance measures and plan to support the multi-channel client journey.
• Establish and maintain strong working relationships with colleagues in the wider WPB businesses and others as appropriate to service client needs.
• Ensuring that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines.
• Agree and manage lending facilities within any agreed Approval Authority (RAA)
• Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss
• Adhere to selling process and sales quality requirements.
• Comply with local regulatory requirements which includes but not limited to the completion of mandatory examinations required by SCA for this role.
• Proactively assisting management in identifying and containing Money Laundering compliance risk through reporting of suspicious customers to MLCO/ACO.
• Strictly following and implementing with accuracy KYC and SCC due diligence information for individuals from Sanction & sensitive countries.
• Quality responses provided for CAMP, SCDM and WOLF alerts and raise and investigate Suspicious Activity Reports and Sanctions related compliance referrals.
• Complete all mandatory Compliance training on time and attend the BMLCO trainings.
• Management of Information Risk including adherence to ISR policy and completion of ISR mandatory trainings.
• Be alert to operational risk losses during the execution of the day-to-day responsibilities, Identify an operational risk loss and report this to manager ensuring that it is reported to their local risk coordinator.
• Adherence to sanction guidance contained in the Legal and compliance FIM B2.17.7
• Overall responsibility for Branch staff completion of mandatory training and adherence to AML and Sanctions policies.
• Active support and participation in AML and Sanctions project and Global Standards.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Requirements

Experience & Qualifications:
• Graduation degree is REQUIRED- to secure a UAE Visa and Work Permit.
• Candidates are required to be SCA accredited within 6 months upon joining by completing 2 mandatory exams stipulated by SCA (ICWIM level 3 & UAE Financial Rules & Regulations) and obtaining University degree equalization from the Ministry of Education.
• Minimum of 3 years proven and progressive financial services and/or retail sales experience or equivalent
• Evidence of strong sales results in insurance and investment products
• Relationship management experience with high-net-worth clients
• Strong technical skills in wealth management
• Strong communication, client focus and influencing skills.
• Strong sales orientation, networking and portfolio management skills
• Sound knowledge of financial services products and services and the client relationship management system
• Understanding of business banking client segment and products and services
• Local regulatory & license requirements - job holder should possess valid licenses with accreditation on wealth management and qualification as required by country.
• Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment.
• Able to communicate well in English and local languages.

For further details and application information please visit our careers site, searching under reference number 0000LJ60.

We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited

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