Team Leader, Front Office

Atlantis Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury resort in Dubai is seeking a Team Leader for the Front Office. The ideal candidate will oversee daily operations, ensuring high standards of service and guest satisfaction. A bachelor's degree in Hospitality Management and at least 2 years of experience in a luxury setting are required. Join a creative and adventurous team dedicated to creating unforgettable guest experiences.

Qualifications

• Minimum of 2 years experience in a similar position within a luxury property.
• Ability to maintain high standards in a fast-paced environment.
• Experience in front office operations.

Responsibilities

• Maintain day-to-day front office activities.
• Communicate with Housekeeping and Call Center for guest service.
• Provide courteous and efficient service.

Skills

Communication skills

Creativity

Customer service

Education

Bachelor’s degree in Hospitality Management

Job description

( 17124 )

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award‑winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

About The Role

Are you a versatile person who can cope with the challenging Front Office & Lobby operations while maintaining high standards? Are you confident, creative, and comfortable communicating at all levels and enjoy a fast‑paced working environment? The Team Leader, Front Office will report to the Assistant Manager and will help to maintain and action the day‑to‑day front office & lobby activities, communicate with Housekeeping and Call Center to ensure seamless guests’ service is provided. The Team Leader, Front Office will conduct duties in the assigned place of work and will provide courteous, professional, efficient, and flexible service.

About You

If you have a bachelor’s degree in Hospitality Management in a related field or either and a housekeeping experience, a minimum of 2 years in a similar position within the luxury property, as well as the ability to contribute and successfully deliver against a business strategy, we invite you to apply for this unique opportunity.

Atlantis Dubai is an iconic entertainment destination comprised of two world‑class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm‑hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.