Customer Service Manager jobs in United Arab Emirates

Hotel: Dubai Festival City (DXBHB), PO 45777, 45777

Do you see yourself as a Sales Executive - MICE for InterContinental Hotels Group at Dubai Festival City?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest\'s experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day

• Manage all aspects of MICE bookings especially final event execution
• Work closely with the sales team to ensure that all client requirements are met and exceeded
• Coordinate with various departments within the hotel, including banquet, audio-visual, housekeeping, and catering, to ensure seamless event execution
• Manage the communication and coordination of all external vendors and contractors
• Develop and maintain strong relationships with clients to ensure repeat business and referrals
• Ensure that all billing and payment procedures are completed accurately and efficiently
• Ensure that all events are executed in accordance with hotel policies, procedures, and safety guidelines
• Provide regular updates and reports to the Director of Convention Sales on MICE bookings and performance

What we need from you

• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Minimum of 1 year of experience in MICE operations, preferably in a luxury hotel environment
• Excellent organizational and time management skills with the ability to multitask and prioritize effectively
• Strong communication and interpersonal skills with the ability to build and maintain strong relationships with clients, vendors, and colleagues
• Attention to detail and ability to maintain accuracy in a fast-paced environment
• Ability to work well under pressure and handle difficult situations with professionalism and diplomacy
• Proficient in Microsoft Office and hotel booking software systems
• Fluent in English, both written and spoken, Arabic is a plus

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \"Apply\" button. Start your journey with us today.