Customer Care Specialist

B&S Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international trading company in Dubai is seeking a Customer Care Specialist to provide exceptional support to customers and the Sales team. Responsibilities include processing orders, addressing inquiries, and maintaining accurate records. The ideal candidate has a Bachelor's degree and experience in sales support. Benefits include a competitive salary, health insurance, and opportunities for professional growth.

Benefits

Competitive salary

Discretionary annual performance-based bonus

Company sponsored visa

Health insurance

Leave benefits as per UAE labour law

Annual return air-ticket to your home country

Opportunity for professional growth and development

Dynamic work environment

Qualifications

• Demonstrable experience in sales support or administration is a must.
• Excellent written and verbal communication skills are essential.
• Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) is required.

Responsibilities

• Assist the Sales department with relevant tasks and responsibilities.
• Stay updated on the ERP system by attending regular training.
• Process new orders and returns accurately and efficiently.
• Act as the first point of contact for customers.
• Address customer inquiries and concerns promptly and effectively.
• Keep accurate records of customer interactions and transactions.
• Work closely with cross-functional teams to resolve complex issues.
• Provide logistics expertise in Fulfillment.
• Ensure timely completion of shipping and export documents.

Skills

Written and verbal communication skills

Customer service skills

Proficiency in Microsoft Office Suite

Sales support administration experience

Flexibility and adaptability

Education

Bachelor's degree in business administration or related field

Job description

We are looking for a Customer Care Specialist to provide exceptional support to both customers and the Sales team. This role ensures smooth order processing addresses customer inquiries maintains accurate records and facilitates timely logistics and fulfillment. The position contributes to enhancing customer satisfaction and operational efficiency.

Key Responsibilities

• Assist the Sales department with relevant tasks and responsibilities to ensure smooth operations.
• Stay updated on the B&S ERP system by attending regular training and refresher sessions.
• Process new orders and returns accurately and efficiently according to company procedures ensuring accuracy and efficiency.
• Act as the first point of contact for customers providing professional and courteous assistance.
• Address customer inquiries concerns and feedback in a prompt and effective manner ensuring a positive outcome for each interaction.
• Keep accurate records of customer interactions transactions and communications.
• Work closely with cross-functional teams escalating complex issues when necessary to ensure timely resolution and effective communication.
• Provide operations and logistics expertise in the Fulfillment.
• Ability to excel in a fast-paced environment while managing multiple tasks simultaneously.
• Ensure that shipping and export documents are completed and sent on time. Provide additional support to the Customer Care team in processing orders and ensuring all necessary documentation is provided until the customer receives their shipment.

Key Deliverables

• Timely Order Processing: Ensure all new orders and returns are processed accurately and within the required timeframes.
• Customer Satisfaction: Maintain high levels of customer satisfaction by addressing inquiries and resolving issues efficiently and professionally.
• Accurate Documentation: Ensure that shipping export and customer-related documentation are completed and delivered on time without errors.
• ERP System Compliance: Achieve proficiency in the B&S ERP system ensuring accurate and timely data entry with minimal discrepancies.
• Cross-Department Collaboration: Successfully collaborate with the Sales Supplier Order Mgt. Logistics and Customer Care teams to resolve complex issues in a timely manner.
• Record Management: Maintain thorough and accurate records of all customer interactions orders and feedback to facilitate smooth operations.
• Logistics Support: Provide consistent support to the logistics team to ensure efficient fulfillment and timely delivery of products to customers.

Qualifications

• Bachelors degree in business administration business management or a related field.
• Demonstratable experience in sales support administration or similar is a must.
• Excellent written and verbal communication skills as well as customer service skills.
• Proficiency in using Microsoft Office Suite (Excel Word Outlook) and other relevant software tools.
• Flexibility and adaptability to handle changes in order priorities logistics and customer needs.

Additional Information

• Competitive salary fitting with your experience along with discretionary annual performance-based bonus
• Company sponsored visa along with health insurance
• Leave benefits as per UAE labour law
• Annual return air-ticket to your home country
• Opportunity for professional growth and development
• Dynamic and collaborative work environment
• Being a part of leading International trading company with global presence

Remote Work

No

Employment Type

Full-time