Customer Support Specialist

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in UAE is looking for a Customer Support Specialist to assist clients with their banking needs in Abu Dhabi. The ideal candidate will ensure high service standards, manage inquiries, and deliver financial products, while possessing knowledge of ADIB's offerings and UAE banking practices. Preferred candidates are UAE Nationals.

Qualifications

• UAE Nationals only.
• Knowledge of ADIB’s operational policies and procedures.
• Fair knowledge of service standards.

Responsibilities

• Assist customers in their banking requirements.
• Maintain a high service attitude towards customers.
• Handle general walk-in inquiries pleasantly.
• Delivery of cheque books and ATM cards.
• Perform other responsibilities assigned by management.

Skills

Customer service excellence

Knowledge of ADIBs products and services

Knowledge of UAE banking practices

Strong communication skills

Job description

Description

Role: Customer Support Specialist - Branches

Location: Abu Dhabi

Role Purpose

• To assist customers in their banking requirements by delivering high quality service while projecting ADIBs professional image in all interpersonal dealings.

Key Accountabilities of the role

These are the main responsibilities of this role

Responsibilities

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g. incoming mail fax etc.
• Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
• General administrative work which may include preparation of memos customer letters filing etc.
• Delivery of cheque books and ATM cards to customers
• Handling and delivering captured card issues on account of customers
• Delivery of covered cards to customers
• Delivery of returned cheques to customers
• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / Technical knowledge required for this role

• Knowledge of ADIBs Retail & institutional Banking products & services
• Knowledge of ADIBs Operational Policies & Procedures
• Knowledge of UAE banking practices regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills

This position is for UAE Nationals only.

Required Experience

IC