Customer Care & Order Fulfillment Specialist

B&S Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international trading company in Dubai is seeking a Customer Care Specialist to provide exceptional support to customers and the Sales team. Responsibilities include processing orders, addressing inquiries, and maintaining accurate records. The ideal candidate has a Bachelor's degree and experience in sales support. Benefits include a competitive salary, health insurance, and opportunities for professional growth.

Benefits

Competitive salary

Discretionary annual performance-based bonus

Company sponsored visa

Health insurance

Leave benefits as per UAE labour law

Annual return air-ticket to your home country

Opportunity for professional growth and development

Dynamic work environment

Qualifications

• Demonstrable experience in sales support or administration is a must.
• Excellent written and verbal communication skills are essential.
• Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) is required.

Responsibilities

• Assist the Sales department with relevant tasks and responsibilities.
• Stay updated on the ERP system by attending regular training.
• Process new orders and returns accurately and efficiently.
• Act as the first point of contact for customers.
• Address customer inquiries and concerns promptly and effectively.
• Keep accurate records of customer interactions and transactions.
• Work closely with cross-functional teams to resolve complex issues.
• Provide logistics expertise in Fulfillment.
• Ensure timely completion of shipping and export documents.

Skills

Written and verbal communication skills

Customer service skills

Proficiency in Microsoft Office Suite

Sales support administration experience

Flexibility and adaptability

Education

Bachelor's degree in business administration or related field

Job description

A leading international trading company in Dubai is seeking a Customer Care Specialist to provide exceptional support to customers and the Sales team. Responsibilities include processing orders, addressing inquiries, and maintaining accurate records. The ideal candidate has a Bachelor's degree and experience in sales support. Benefits include a competitive salary, health insurance, and opportunities for professional growth.