Customer Support Specialist

ADIB Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent banking institution in Dubai seeks a Customer Support Specialist to assist customers with their banking needs. The role involves maintaining a high level of service, handling inquiries, and performing administrative tasks. Ideal candidates will possess knowledge of banking products, regulations, and customer service standards. The position offers the opportunity to work in a dynamic environment and engage with clients directly.

Qualifications

• Knowledge of ADIB's Retail & institutional Banking products & services.
• Knowledge of ADIB's Operational Policies & Procedures.
• Knowledge of UAE banking practices regulations & risks.
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of Cross Sales.
• Computer skills.

Responsibilities

• Maintaining a high level of service attitude towards customers.
• Handling general walk-in inquiries regarding ADIB's products & services.
• Executing distribution recording of customer instructions from various channels.
• Delivery of cheque books and ATM cards to customers.
• General administrative work which may include preparation of memos and customer letters.

Job description

Description

Role: Customer Support Specialist

Location: BR-Nad Al Sheba Branch

Role Purpose: To assist customers in their banking requirements by delivering high quality service while projecting ADIBs professional image in all interpersonal dealings.

Key Accountabilities of the role

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g. incoming mail fax etc.
• Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
• General administrative work which may include preparation of memos customer letters filing etc.
• Delivery of cheque books and ATM cards to customers
• Handling and delivering captured card issues on account of customers
• Delivery of covered cards to customers
• Delivery of returned cheques to customers

Perform any other responsibilities entrusted by Branch management from time to time.

Specialist Skills / Technical Knowledge Required for this role:

• Knowledge of ADIBs Retail & institutional Banking products & services
• Knowledge of ADIBs Operational Policies & Procedures
• Knowledge of UAE banking practices regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills

Required Experience:

Unclear Seniority