Customer Care Representative (UAE National)

Al Tayer Motors; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive group in Dubai seeks a Receptionist to manage the reception area efficiently, handle calls professionally, and assist the Sales team with reports. The ideal candidate should possess a High School Certificate and good communication skills in Arabic and English, along with proficiency in MS Office. Experience in a multicultural environment is preferred.

Qualifications

• Good knowledge of computer software such as MS Office.
• Ability to communicate effectively in both Arabic and English.
• Benefits from telephone handling skills training.

Responsibilities

• Handle phone calls courteously and transfer to relevant personnel.
• Maintain cleanliness in the reception area.
• Assist Sales team in preparing MIS reports.

Skills

Good communication in Arabic

Good communication in English

Computer software (MS Office)

Education

High School Certificate

Job description

Job Purpose

To manage the reception efficiently, attend to guests and telephone calls in a professional manner befitting the corporate image of the Group and provide the necessary administrative support functionally required by the Showroom Manager.

Roles and Responsibilities

• Efficient and courteous handling of telephone calls, provide necessary information / guidance to the caller and transfer the calls to the relevant personnel in the office.
• Ensure that cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.
• Ensure that all equipment / furniture is always in proper working condition and impeccably maintained.
• Assist the Sales team to prepare the MIS reports as per the business requirement.

Education/Experience

• High School Certificate
• Good knowledge of computer software such as MS Office.
• Good communication both in Arabic and in English.
• Course in telephone handling skills an advantage
• Exposure to multicultural environment