Customer Service Representative

Optifashion; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail company in Dubai is seeking an experienced Customer Service Representative. You will deliver excellent customer support, coordinate logistics, and handle inquiries across multiple channels. The role requires a bachelor's degree and at least 10 years of relevant experience in customer service. Proficiency in SAP and strong communication skills are essential. This position offers a dynamic working environment aligned with high service standards.

Qualifications

• 10+ years of relevant experience in a similar customer service role.
• Strong communication skills in English; Arabic is an advantage.
• Customer-focused attitude and ability to handle complex inquiries.

Responsibilities

• Respond to customer inquiries via phone, email, and in-store.
• Coordinate with internal departments to resolve customer concerns.
• Maintain accurate customer records and track feedback using Excel.
• Handle returns and service requests according to company policies.
• Ensure service quality aligned with company standards.

Skills

Senior-level customer service experience

Proficiency in SAP

Strong skills in Microsoft Excel

Excellent English communication

Problem-solving ability

Interpersonal skills

Customer-focused attitude

Ability to work independently

Ability to work in a team

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

SAP

Microsoft Excel

Job description

We are looking for an experienced and dedicated Customer Service Representative to join our Optifashion team under our Wholesale Division. The ideal candidate will be responsible for delivering excellent customer support, handling inquiries efficiently, and ensuring a smooth and positive customer experience. The role also includes coordination with logistics, suppliers, and freight forwarders to support seamless order processing and delivery.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-store channels in a timely and professional manner.
• Coordinate with internal departments to resolve concerns and ensure customer satisfaction.
• Maintain accurate customer records and update information in SAP.
• Prepare reports and track customer orders, complaints, and feedback using Excel.
• Support the sales team with customer-related concerns and documentation.
• Handle returns, exchanges, and service requests according to company policies.
• Coordinate logistics activities, including shipment scheduling, tracking, and documentation.
• Communicate with suppliers and freight forwarders to ensure timely order processing, shipment updates, and delivery follow-ups.
• Ensure service quality aligned with Optifashion’s standards and values.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or any related field
• Senior-level customer service experience preferred
• With at least 10 years of relevant experience in a similar customer service role
• Proficient in SAP
• Strong skills in Microsoft Excel
• Excellent English communication skills (Arabic is an advantage)
• Strong interpersonal skills, problem-solving ability, and customer-focused attitude
• Ability to work both independently and within a team