Customer Service Manager jobs in United Arab Emirates

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

As a Sales Staff member, the primary responsibility is to deliver exceptional customer service, which includes engaging with customers to provide product knowledge and ensuring a positive shopping experience. The role is crucial to driving sales and maintaining the store's operational excellence. Success in this role involves achieving sales targets, promoting products, and collaborating efficiently with team members to foster a productive environment.

• Greet and assist customers in a friendly and professional manner.
• Provide product information, recommendations, and advice tailored to customer needs.
• Handle customer inquiries and resolve issues efficiently.
• Achieve and exceed individual and store sales targets.
• Promote special offers, link sales, and upselling opportunities.
• Stay informed about new products, promotions, and store policies.
• Process sales transactions accurately using the POS system.
• Assist with stock replenishment, inventory management, and merchandising.
• Ensure the store is clean, organized, and visually appealing.
• Work effectively with team members and managers to achieve store goals.
• Participate in training sessions and team briefings to enhance skills.

• Strong communication and interpersonal skills
• Customer-focused with a positive and proactive attitude
• Ability to work in a fast-paced, team-oriented environment
• Flexibility to work weekends, holidays, and varying shifts
• Previous retail or customer service experience is desirable.
• Knowledge of garden, DIY, or houseware products is a plus.
• Basic math skills for handling transactions.

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

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