Customer Service Manager jobs in United Arab Emirates

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Banyan Tree Dubai is seeking a highly experienced and guest-centric Floor Manager to lead our Lobby Lounge, a sophisticated Japanese Teahouse-inspired concept. This role is ideal for an individual passionate about luxury hospitality, authentic cultural experiences, and delivering impeccable service at every touchpoint. You will ensure that every guest enjoys a memorable, seamless experience, reflecting the signature warmth, attention to detail, and personalized service that Banyan Tree is renowned for globally. This is a unique opportunity to oversee a luxurious, culturally immersive lounge experience, ensuring every guest interaction reflects Banyan Tree’s signature warmth and meticulous attention to detail.

• Lead, mentor, and inspire a team of lounge hosts, servers, and bartenders to consistently exceed guest expectations.


• Uphold the highest standards of service excellence, ensuring every interaction reflects Banyan Tree’s luxury ethos.


• Oversee daily operations, including reservations, seating, and guest flow, maintaining efficiency without compromising on service quality.


• Collaborate closely with the culinary and beverage teams to ensure flawless delivery of food and beverage offerings, with attention to presentation, taste, and authenticity.


• Anticipate guest needs and preferences, handling inquiries, special requests, and feedback with professionalism and discretion.


• Maintain the ambiance, design, and cultural integrity of the Japanese Teahouse concept, creating an immersive and tranquil environment.


• Monitor inventory, manage cost controls, and ensure operational compliance with hygiene, safety, and Banyan Tree standards.


• Continuously identify opportunities to enhance the guest experience and service excellence.

• Proven experience in luxury F&B management, ideally within Asian or Japanese concepts.


• Pathion for delivering flawless guest experiences with attention to detail.


• Strong leadership, communication, and organizational skills.


• Knowledge of F&B operations, cost control, and service standards.


• Flexibility to work evenings, weekends, and public holidays.


• Multilingual abilities (Japanese/English) and luxury hotel experience.


• Natural ambassador of Banyan Tree’s ethos of personalized, heartfelt hospitality.

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That\'s why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success