Customer Service Advisor jobs in United Arab Emirates

Carrier is a world leader in heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. As the inventor of modern air conditioning, Carrier continues to lead with cutting‑edge technologies and sustainability‑driven innovations that serve homes, buildings, and industries globally.

Our people are at the core of everything we do. We value diversity and inclusion and are committed to building a workforce that reflects the communities we serve. With a legacy of excellence and a future built on collaboration and innovation, Carrier is the trusted partner of choice for our customers.

As a Strategic Account Manager, you will be responsible for developing and nurturing long‑term partnerships with strategic accounts in the UAE. You will represent Carrier’s full capabilities across products and services, aiming to position the company as the first‑choice partner in climate and energy solutions. This role is pivotal in driving customer loyalty, expanding key relationships, and delivering sustainable growth.

• Implement the strategic account management and business development strategy to achieve assigned KPIs.

• Identify and capitalize on opportunities for upselling and cross‑selling to existing accounts.

• Develop and execute customized strategic account plans aligned with customer goals and Carrier’s business objectives.

• Establish, maintain, and strengthen trusted relationships with key decision‑makers and stakeholders in strategic accounts.

• Act as the primary point of contact for clients, ensuring a high level of customer satisfaction and value delivery.

• Understand client business drivers, needs, and industry trends to offer tailored solutions.

• Manage large‑scale, long‑term contracts with a focus on client retention and sustained value creation.

• Emphasize long‑term partnerships over short‑term wins, ensuring continued growth and alignment with client strategies.

• Collaborate across sales, marketing, operations, and product teams to deliver comprehensive and integrated solutions.

• Contribute to joint business strategies that align customer and internal priorities.

• Bachelor’s degree in Engineering (Mechanical preferred).

• MBA is an advantage.

• Strong understanding of the UAE market and key strategic sectors.

• Knowledge of HVAC solutions is a plus.

• 5–10 years of relevant experience in account management or strategic business development.

• Fluent in English and Arabic.

• UAE Driving License required.

• Proficient in MS Office and other relevant business software.

• Customer‑Centric Approach

• Strong Communication & Negotiation Skills

• Strategic Planning & Execution

• Cross‑Functional Collaboration

• Contract Management

• Competitive compensation and performance‑based incentives

• International and inclusive work environment

• Career advancement and leadership training opportunities

• Employee Assistance Program and wellness support

If selected, your recruitment journey will include:

Initial discussion with our talent acquisition team

Interview with senior leadership

Final evaluation and offer

At Carrier, we are committed to empowering our people and growing future leaders. Our culture is built on integrity, innovation, excellence, inclusion, and respect. Join us and help shape the future of sustainable solutions in climate and energy.

Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice.