Customer Service Advisor jobs in United Arab Emirates

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We are seeking a dynamic and results-driven Forex Relationship Manager to join our growing team. The ideal candidate will be responsible for acquiring, developing, and maintaining strong relationships with retail and institutional clients in the forex trading industry. You will act as the main point of contact, ensuring client satisfaction, loyalty, and long-term engagement.

Develop and manage a portfolio of forex clients, including retail traders, institutional investors, IBs, and affiliates

Identify new business opportunities and client acquisition strategies

Maintain high levels of client satisfaction through proactive communication and issue resolution

Collaborate with the dealing, marketing, and compliance teams to support client needs

Monitor client activity, provide trading support, and analyse performance trends

Educate clients about products, services, and trading platforms

Attend industry events, expos, and conferences to represent the company and grow the client base

Competitive base salary + performance-based commission

Career growth opportunities in a fast-expanding organisation

Dynamic and international working environment

Training and ongoing professional development

Participation in global forex events and expos

Minimum 2–3 years of experience in a client-facing role within the forex industry

Strong knowledge of forex trading platforms (e.g., MT4, MT5, cTrader)

The existing network of clients or IBs is a strong advantage

Excellent communication and interpersonal skills

Goal-oriented, self-motivated, and able to work under pressure

Fluency in English (additional languages are a plus)

Experience working with CRM systems

Familiarity with global regulatory environments

Understanding of trading strategies, order types, and technical analysis