Customer Service Advisor jobs in United Arab Emirates

Job Description - Cluster Sales Manager - Groups & Events (HOT0C31V)

Embassy Suites by Hilton Dubai Business Bay Al Abraj Street, Business Bay Dubai

A Sales Manager – Groups & Events is responsible for driving revenue growth by developing and managing key accounts MICE (Meetings, Incentives, Conferences, and Events), Corporate & Government segments. This role involves identifying new business opportunities, building strong client relationships, and ensuring the successful execution of sales strategies in line with the hotel’s standards.

The Sales Manager – Groups & Events role requires a strategic approach to sales, market analysis, competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business and customer engagement to position the hotel as a preferred destination for events & groups business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Proactively source and secure new business in the Groups & Events segment.
• Develop and maintain relationships with key Mice agencies, corporate clients, Government clients, and event planners.
• Conduct sales calls, client meetings, site inspections, and hotel presentations to generate new business.
• Represent the hotel at industry trade shows, networking events, and roadshows to increase brand awareness and market share.
• Negotiate and finalize contracts with clients while ensuring profitability and alignment with hotel revenue strategies.
• Build and nurture strong, long-term client relationships to ensure repeat business.
• Provide personalized service and seamless communication to enhance guest satisfaction and loyalty.
• Work closely with internal departments such as Events, Revenue and Operations to ensure smooth execution of group bookings and events.
• Monitor competitor activities and market trends to adjust sales strategies accordingly.
• Collaborate with the Revenue Management team to implement optimal pricing and yield strategies.
• Achieve and exceed sales targets through proactive prospecting and strategic account management.
• Prepare sales reports, forecasts, and market analysis to support strategic decision-making.

What are we looking for

• Minimum 2-3 years of experience in proactive sales within hospitality industry, with strong local market knowledge, specializing in Groups & Events.
• Proven track record of achieving and exceeding sales targets, with a focus on developing and maintaining high-value client relationships.
• In-depth understanding of the groups & events markets, including key Mice agencies, corporate clients, government entities and event planners, both locally and internationally.
• Strong knowledge of market trends, competitive landscape, and sales strategies specific to hospitality sector and event management.
• Exceptional organizational and project management skills, with the ability to coordinate multiple high-profile accounts and events simultaneously.
• Strategic thinker with creativity and an innovative approach to sales, client engagement, and partnership development.
• Formal training or certifications in Sales, Hospitality Management, or a related field are an advantage.
• Formal sales training or equivalent certifications.
• Exceptional leadership and organizational skills.
• Strong creativity and passion for service innovation.
• Ability to manage stress in a high-pressure environment.
• Excellent communication and interpersonal skills.
• Keen eye for detail and commitment to quality.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!