Customer Service Advisor jobs in United Arab Emirates

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About Us:
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.

Join Thermo Fisher Scientific's commercial team as the Senior Sales Manager Bioproduction, Emerging Markets. Lead a team of channel managers and commercial specialists in the Middle East, Africa, and South‑East/Eastern Europe, driving growth and demand for our bioprocessing solutions.

• Build balanced relationships and develop strong partnerships with sales channels, customers, influential KOLs, and other regional sales teams.
• Supervise, support, and develop a commercial team of Channel Managers and Sales Specialists to reach business and strategic objectives that are competitive from both industry and regional standpoints.
• Manage the Channel Partner network across territories, applying appropriate channel management tools to enable their success and accountability.
• Develop and implement comprehensive regional business plans crafted to support both channel partners and their customers, while meeting commercial expectations.
• Partner with other members of the leadership team to formulate cross‑functional strategies for accelerated growth.
• Guarantee the efficient utilization of advanced sales tools and strategies by your team to surpass critical metrics and sales targets.
• Maintain a healthy sales funnel and provide regular, accurate revenue forecasts.
• Participate in regular business reviews to share regional status and identify where support is needed to meet goals and objectives.
• Cooperate within the regional leadership team to reach growth targets and assist in advancing corporate initiatives for further regional growth.
• Take on increased strategic and operational responsibilities to drive the overall success of the sales organization.

• Bachelor’s degree in Life Sciences or related field required; advanced degree (Masters/PhD) is preferred.
• At least 7 years of professional background in the bioprocess sector or a similar industry.
• Demonstrated experience in senior sales leadership with channel management responsibility.
• Experience in managing collaborators in a matrixed environment on a regional and global basis.
• Proven track record of complex, high‑value opportunity closure via strategic sales opportunity management.
• Proficient leadership skills to guide through illustration, encourage individuals, and foster teams.
• Outstanding interpersonal skills with the capacity to collaborate successfully across all hierarchies and exert impact within the company.
• Strong negotiation and communication skills.
• Proficiency in English.

Customer and channel facing activities, including overnight travel in the region will represent between 50-60 % of your working time. Occasional travel to Europe and US is required.

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward‑thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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