Customer Service Advisor jobs in France

• Respond promptly and professionally to customer inquiries via email, chat, social media, and phone.
• Manage order processing issues, delivery concerns, return/exchange requests, and payment-related queries.
• Provide accurate, valid, and complete information using the right tools and resources.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Collaborate with warehouse, logistics, marketing, and product teams to resolve customer concerns and improve processes.
• Monitor and escalate customer feedback to relevant teams for continuous improvement.
• Maintain customer records by updating account information accurately.
• Follow communication procedures, guidelines, and policies.
• Stay up to date with product knowledge, promotional campaigns, and platform updates.
• Experience with marketplaces like Amazon, Noon, or Shopify-based platforms

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Carleen Castaneda - Manager - Human Capital - Human Capital