In-Branch Banking Support Specialist - Customer Care

ADIB Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent banking institution in Dubai seeks a Customer Support Specialist to assist customers with their banking needs. The role involves maintaining a high level of service, handling inquiries, and performing administrative tasks. Ideal candidates will possess knowledge of banking products, regulations, and customer service standards. The position offers the opportunity to work in a dynamic environment and engage with clients directly.

Qualifications

• Knowledge of ADIB's Retail & institutional Banking products & services.
• Knowledge of ADIB's Operational Policies & Procedures.
• Knowledge of UAE banking practices regulations & risks.
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of Cross Sales.
• Computer skills.

Responsibilities

• Maintaining a high level of service attitude towards customers.
• Handling general walk-in inquiries regarding ADIB's products & services.
• Executing distribution recording of customer instructions from various channels.
• Delivery of cheque books and ATM cards to customers.
• General administrative work which may include preparation of memos and customer letters.

Job description

A prominent banking institution in Dubai seeks a Customer Support Specialist to assist customers with their banking needs. The role involves maintaining a high level of service, handling inquiries, and performing administrative tasks. Ideal candidates will possess knowledge of banking products, regulations, and customer service standards. The position offers the opportunity to work in a dynamic environment and engage with clients directly.